Resort Managers: Maria Moroka Resort

Overview

Resort managers needed for four Free State resorts to oversee financial management, revenue collection and daily resort operations.

Requirements

• An appropriate Bachelor’s Degree (NQF Level 7) in Tourism/ Hospitality/Resort Management.
• A maximum of 3-4 year experience in Tourism/Hospitality/Resort Management environment.
• Computer literacy and valid driver’s license.
• Good understanding and knowledge of the prescripts governing the tourism and resort management.
• The successful candidate to demonstrate the following competencies/skills; customer oriented, project Management, financial and coordination, report writing skills, planning and organizing skills, time management, team player and have good interpersonal skills, attention to detail.

Duties

• To ensure proper financial management including maximizing of revenue collection at the resort; appoint an official who will assist the manager with collection and deposit of money whenever he or she is unable to do so, ensure that the revenue collected is kept safe and deposited to the bank daily or whenever it exceeds R2000, together with the admin clerk, reconcile the money received daily and ensure that receipt books balance, ensure that the keys for the money safe are kept safe.
• Responsible for effective management and maintenance (including infrastructural development and refurbishment) of facilities to ensure safe environment for the visitors at the resorts; conduct inspection in the following resort facilities: Storerooms: are used for storage of extra linen, catering suppliers, gardening equipment (grass mowing machines/tractors) etc, Chalets: to ensure that the furniture and other usable items in different chalets are in good conditions, recorded number of each item is correct and the asset lists for each chalets are timeously updated.
• Camping Sites: ensure proper maintenance, grass cutting, sites and swimming pools cleaning etc.
• In case of any emergencies (i.e. gyser failure), she/he liaise with the service provider in that particular area for assistance following the Departmental SCM processes.
• Implement the commercialization strategy of the Resort; liaise with local municipalities and marking association in respective areas to put their resort/facilities in the market space, partake in the annual joints like Tourism Indaba (Durban) and the Gate-Away Show (Johannesburg) for exhibitions and make their facilities known.
• Partake in grading committee meetings for the proper grading of their respective facilities, conduct research and make recommendations on tariffs for the department.
• Ensure proper hospitality management and pleasant leisure of guests; attend to resort service bookings on arrival which have not been pre-booked, ensure that chalets are properly prepaid (checking of inventories, cleaning etc.) for the arrival of guests, welcoming guests, including arrival formalities and queries, handing of keys and ensuring that payments were made, attending to client’s queries and complaints during their stay and referring such to relevant officials, attending to client’s complaints and queries and ensure that they are resolved timeously, develop clients satisfaction surveys to ensure that proper feedback is received and improvements are made thereof.
• Supervision of human, financial and asset resource of the Resort; draw and discuss monthly schedule with staff to ensure the each shift is well informed of what is expected of them, pool cars; ensure serviceability of the cars, proper management of petrol cards and logbooks as well as signing-off trip authorities, plan, monitor and assess staff performance as well as management of leave, ensure personnel development (identify and coordinate required training) of the down line staff, apply discipline measure accordingly.
• Perform and manage administrative and related functions.

How to apply

Applications can be hand delivered or sent via email to recruitment2@destea.gov.za and quote the reference number for the abovementioned position on the subject line (email) when applying.

Enquiries: Mr. P. Motsoetla at (082) 432 9060

Notes

Indians/Coloured and People with disabilities are encouraged to apply Directions to applicants: Applications must be hand delivered or e-mail on a new Z.83, obtainable from any Public Service Department or on internet at www.dpsa.gov.za-vacancies and must be accompanied by a detailed Curriculum Vitae. Shortlisted candidates must provide certified copies of required documents (Identity Document, qualifications, etc) where necessary and service certificates to support senior management experience to Human Resources before the interviews, including South African Qualifications Authority (SAQA) evaluation reports for foreign qualifications. Failure to comply will result in disqualification. To be appointed at Senior Management Service (SMS) level, you must complete the SMS Pre-entry programme offered by the National School of Government (NSG). Find course details here: https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/ appointment is subject to successful competition of the Nyukela Programme: Pre-entry Certificate for SMS to be submitted prior appointment. Note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements, and the other must be an integrity (ethical conduct) assessment. Both of which form part of the selection criteria after the interview, the selection committee will recommend candidates for a generic management competency assessment, as per the Department of public Service and Administration (DPSA) directives. The assessment will evaluate candidates’ managerial competencies using standardised tools. NB: Please note that false or fraudulent qualifications submitted by applicants will be reported to the South African Police Services (SAPS), and a criminal case shall be opened. Shortlisted candidates are informed that they will have to make their own travel arrangement and they will be reimbursed by the department. Applications: Please submit your application before the closing date as late applications will not be considered. If applying for multiple posts, submit separate applications for each post. If you have not heard from us within 3 months, please consider your application to be unsuccessful. Should, during any stage of the recruitment process, a moratorium be placed on the filling of posts or the Department is affected by any process such as, but not limited to, restructuring or reorganisation of posts, the Department reserves the right to cancel the recruitment process and re- advertise the post at any time in the future. Important: DEDT is an equal opportunity employer committed to promoting representivity and affirmative action. We encourage applications from all qualified candidates. The Department reserves the right not to fill vacancies. By applying you consent to the collection and processing of your personal information for recruitment purposes. Shortlisted candidates will be required to be available for assessments and interviews at a date and time as determined by the Department. Shortlisted candidates will undergo personnel suitability checks, security vetting and reference checks (including social media profiles). Applicants must declare any pending criminal, disciplinary or any other allegations or investigations. Successful candidates must pass security clearance, sign an employment contract, sign an annual performance agreement and disclose financial interests. All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may be associated with. Failure to disclose relevant information may result in disqualification or termination. Successful candidates will be appointed on probation for the period of twelve (12) months in terms of the prescribed rules. OTHER POSTS