Deputy Director: ICT Management

Overview

Deputy Director manages ICT services and vendor relationships at GPAA, requiring IT qualification and six years' experience.

Requirements

• A relevant 3-years National Diploma/Degree in Information Technology/BSc (Computer Science);
• Bcom (Information Systems) or equivalent qualification (at least 360 credits).
• Minimum of six (6) years’ experience in the ICT field, with three (3) years in management or middle management experience.
• ITIL v3 qualifications and Customer Service Certification will be an advantage.
• Computer literacy that would include a good working knowledge of Microsoft Office products.
• Knowledge of TCP/IP LAN, VPN, WAN and Wireless networking environments in a Linux and Microsoft environment including Firewall, intrusion detection, SSL/H and NAS/SAN.
• Knowledge of Mainframe, Citrix and Wintel and Lintel data center environments (MOM, WSUS, Active Directory, Windows XP, Unix, Linux, Oracle, Hypervisor and VMS).
• Knowledge of Best practice in procurement of hardware and software and related Technology Services.
• Knowledge of Technical requirements for modern flexible working office environments.
• Knowledge of Business applications support including escalations and root cause analysis.
• Knowledge of Laws, precedents and government regulations around Government finance (PFMA) SITA Act, electronic Communication Act, etc.
• Knowledge of Business Application (Business Continuity requirement with a specific focus on security and disaster recovery).
• Knowledge of Prince or PMBOK project management methodology.
• Knowledge of Natural Adabas, Oracle, Linux, Java, J2EE and PCVS change management software.
• High level of communication skills.
• Project management.
• Strategic decision making. Leadership. Collaboration. Delegation. Initiative.
• Emotional intelligence. Integrity.
• Ability to see the big picture.
• Demonstrable commitment.
• Customer Service Orientation.
• Structured. approach.

Duties

• The successful incumbent will be responsible for a wide variety of tasks which include but not limited to the following: Manage interface between GPAA and Service Providers: Engage with all related role players to develop a service catalogue.
• Manage and maintain the ICT service catalogue.
• Develop and oversee the implementation of new systems and processes centred on service delivery frameworks (COBIT and ITIL).
• Engage with all stakeholders both internally and externally, including suppliers, delivery partners and end users (clients) to develop relevant SLA’s and OLA’s prior to deployment and on a pre- determined period thereafter.
• Work with Senior Management to propose, agree and deliver IT services to defined Service Level Agreements.
• Engage with all ICT managers to compile service compliance reports.
• Provide status report to various committees on all aspects of ICT service delivery.
• Forecast areas of service deficiency for improvement.
• Consult with the CIO on service performance areas.
• Negotiate with vendors, outsourcers and contractors to secure ICT specific products and services.
• Manage contracts and relationships with external service providers.
• Work with the architecture design services team to ensure a coordinated approach to the development of ICT technology.
• Coordinate annual client satisfaction surveys.
• Manage the unit’s audit findings and risks.
• Develop, implement and monitor ITIL processes identified for Service Management in order to provide effective support to the GPAA: Ensure incident management, Request Fulfilment and Problem management policies, processes and procedures.
• Identify platforms to automate processes which will improve effectiveness and efficiency of the ICT section and ensure adherence.
• Ensure the GPAA operational processes adhere to industry approved standards and best practices.
• Report on the overall ICT performance where incidents, requests and problems are concerned.
• Ensure the organization has an ITSM tool to manage its operations.
• Provide support in the implementation of ICT service projects: Consult with the CIO on implementation of projects relating to service delivery.
• Engage with a diverse range of stakeholders both internally and externally, including suppliers, delivery partners and end users (clients) to ensure effective service delivery implementation.
• Assist in the development and maintenance of a service recovery fallover plan for all Business Information Systems (BIS) in GPAA.
• Identify, develop and apply practical and business area concepts to enhance and propel service delivery.
• Research new technologies in Information technology and provide recommendations to the CIO to support the strategic direction of both the department and business.
• Provide input to the strategic/ operational management of the section: Compile comprehensive operational plans, monthly quarterly and annual performance reports.
• Keep abreast of the changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
• Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery.
• Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration into other areas.
• Manage all resources of the unit: Set, agree and monitor performance of direct reports, check that it is aligned with planned targets.
• Allocate work according to the individual workload, expertise and developmental needs of the individual.

How to apply

To apply visit: https://erecruitment.gpaa.gov.za/

Enquiries: Sibekezelo Mthembu Tel No: (012) 319 1275 Enquiries.erecruitment@gpaa.gov.za

Notes

One permanent position of Deputy Director: ICT Management is currently available at the Government Pensions Administration Agency. Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON