Business Analyst

Overview

Business Analyst role analysing health sector problems and proposing data-driven solutions to improve processes and efficiency.

Requirements

• Minimum educational qualification: An appropriate 3-year tertiary qualification (National Diploma/or Degree) in Information Technology, Business Analysis, Business Informatics, Information Systems, Computer Science or a related field.
• Experience: Appropriate experience in the public health sector or government environment.
• Appropriate experience in Agile system development life cycle practices.
• Appropriate experience in process mapping, business case development and operational and strategic planning.
• Appropriate experience in Business Intelligence, data analysis, reporting, dashboards, or decision- support systems.
• Inherent requirement of the job: Valid (Code B/EB) Driver’s Licence and willingness to travel.
• Competencies (knowledge/skills): Business analysis methodologies, tools, and techniques.
• System development life cycle methodologies, including Agile, Scrum, Waterfall and hybrid delivery approaches.
• Product ownership, backlog management, user story writing, prioritisation, and acceptance criteria development.
• Business Intelligence concepts, data analysis, reporting requirements, dashboards, and performance monitoring.
• Project management methodologies and practices.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to translate business needs into clear functional and non-functional requirements.
• Ability to engage senior stakeholders, technical teams, users, and service providers.
• Ability to work across strategy, operations, technology, and data.
• Ability to prepare clear reports, business cases, specifications, user stories, presentations, and decision documents.

Duties

• The purpose of the role is to analyse business problems, identify their underlying causes and impacts, and propose data driven solutions to improve business processes and efficiency.
• Responsible for bridging the gap between the Provincial Health Data Centre technical report developers, frontline clinical users and decision-makers by using data analytics to assess processes, identify problems, determine requirements, and deliver data-driven recommendations and documentation.
• Investigates and analyses business problems to understand their nature, cause, effects, and drivers, using a variety of methods and techniques.
• Work alongside multidisciplinary technical teams to ascertain requirements for digital patient management tools, clinical reporting and analysis across a broad range of disease profiles.
• Active participation in the user acceptance testing phase, including the provision of feedback to software developers and clinical report developers.
• Documenting business process requirements through interviews or facilitation sessions.
• Conducting engagements with key role-players within the various departments to further understand their business processes, needs and challenges.
• Analyse existing business processes and technology, and propose new developments and changes based on business requirements.
• Develop functional and technical specifications to meet the business needs of clients.
• Conduct system analysis for new and existing systems.
• Construct programs including coding, testing, and debugging.
• Preparing business cases and conducting risk assessments.
• Contribute to multiple disease-specific initiatives by maintaining project documentation, managing scope and schedules, prioritising daily tasks, ensuring timely delivery, escalating issues appropriately, and managing stakeholder relationships.
• Conducting playback sessions(presentations) with the Business to ensure that the information extracted from the business documents and through the interview process is accurate and complete.
• Conduct business analysis across programmes, systems, and service areas, including requirements gathering, process mapping, stakeholder engagement, gap analysis, solution definition, and benefits tracking.
• Support the full system development life cycle, including initiation, discovery, requirements definition, solution design, development support, testing, implementation, change management, and post-implementation review.
• Apply Agile delivery practices, including backlog management, user story development, sprint planning support, prioritisation, acceptance criteria definition, user acceptance testing, and continuous stakeholder feedback.
• Perform Product Owner responsibilities where required, including defining product vision, managing product backlogs, prioritising features, validating business value, and aligning delivery teams with business needs.
• Support Business Intelligence and reporting initiatives by defining data requirements, reporting needs, dashboard requirements, performance indicators, and data-driven decision-making processes.

How to apply

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Enquiries: Dr M Ismail, email: Muzzammil.Ismail@westerncape.gov.za

Notes

No payment of any kind is required when applying for this post. A competency test may form part of the selection process. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department. Kindly note that excess personnel will receive preference. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. OTHER POSTS