Umholi: I-GPG Public Liaison Hotline

Okubalulekile

Isikhundla somholi sokukhokhela inqubomgomo ye-Gauteng Public Liaison Hotline, izakhiwo zolawulo, kanye namaphrogramu okubandakanya abantu bendawo ngaphakathi kwe-Office of the Premier.

Izidingo

• Iziqu zesigaba se-NQF level 7 e-Public Administration, Management, Social Sciences, Customer Relations Management, Communications, noma enye indlela ehlobene.
• I-quification yesiqu esiphezulu kuleyo ndlela ezingaba yinzuzo ehambahamba.
• Uzothola 5 years of experience at a middle/senior managerial level in customer service, complaints management, call centre operations, stakeholder engagement, public participation, case management systems, data analytics, intergovernmental relations or service delivery management.
• Izindlela eziyinhloko zokukwazi: Ukukhombisa amandla okuba ngumholi olawulayo nokuqondiswa kokuqonda, njengoba kukhona ulwazi oluhle lokuphatha ubuhlobo namakhasimende, izinsiza zokuxhumana nomphakathi, ukuphatha izikhalazo nezibuzo, ukuthuthuka kokulethwa kwezinsiza, ukubandakanya iziphanzi, kanye nolawulo lomphakathi.
• Amasobhoji ohlelo lwangaphakathi nezinyawo zokuxhumana phakathi kahulumeni, ngamandla okuhlanganisa futhi kusebenze ngokuhlangenwe ndawonye emikhakheni yonke kahulumeni neziphanzi ukuze kuphuculwe ukulethwa kwezinsiza nokwaneliseka kwabantu.
• Amasobhoji aqinile okuhlaziya imininingwane, okuxhumana, okuxoxa ngokuvumelana, ukuxazulula izinkinga, ukuphatha amaphrojekthi, ukuphatha abantu, ukuphatha imali, nokubhala imibiko ayadingeka kakhulu, kanye nokuqinisela imigomo ye-Batho Pele, ukubhekana phansi, okusha, kanye nokuphumelela ekuletheni izinsiza.

Umsebenzi

• Nika isiqondiso esinguqansi ekuthuthukisweni nokusebenziseni inqubomgomo ye-Provincial Customer Interface kanye ne-Public Liaison Hotline Strategy, okuhlanganisa nokumiswa kwezakhiwo zolawulo, imigomo, Standard Operating Procedures (SOPs), izindlela zokuletha izinsiza, namaphrogramu okubandakanya abantu bendawo ngokuvumelana nemigomo ye-Batho Pele, POPIA, Public Service Act, kanye nezinye iziqondiso.
• Phatha imisebenzi yansuku zonke ye-Hotline kanye nezindlela zokuqhagamshelana namakhasimende, uqinisekise ukushaywa kumaphayonisi, ukuthunyelwa kwemibuzo, ukulandelwa, kanye nokuxazululwa kwezikhalazo nezibuzo zabantu.
• Qhuba ukuphumelela ekuletheni izinsiza ngokubheka kakhulu ubuhle, okukhuthazwa ukuba ngomkhiqizo oyinhle, ngamaphrojekthi okuthuthukiswa kokuhlola, kanye nokukhuthaza inhlalo yokulethwa izinsiza eziqondene nabantu kuwo wonke ama-Gauteng Province.
• Phatha ubuhlobo, okungaphakathi komphakathi kanye nama-department ukwenza ukubonisana ngemibuzo yokulethwa izinsiza.
• Xoxisana futhi ulawule izindlela zokuletha izinsiza, Service Level Agreements (SLAs) kanye nama-Memoranda of Understanding (MOUs), futhi umele i-Office of the Premier kumaforyamu okulethwa izinsiza ngaphakathi kahulumeni.
• Lilise ukuvumelana nezindlela zokuletha izinsiza kanye nesikhathi sokuqedwa, hlaziya imibiko yabantu kanye nokuqhubeleka kokulethwa izinsiza, futhi unike imibiko ebusobho ekukhokhelweni.
• Hlinzeka ngezibonakaliso nemibiko ebusobho nokweluleka u-Executive Management, i-EXCO, ama-MEC kanye nezinye izakhiwo zolawulo, ulondoloze ukuzinza kwemibhalo, ukuqinisekisa ukuthi imibiko ilungile, ulungele ukuphenya kanye nokuvumelana nezidingo ezenziwe zokuphatha imininingwane kanye nokulawula.
• Qaphelwa ukuphathiwe kwabahlinzeki abangaphandle abasekela i-Hotline, uqinisekise ukuzinza kwemibhalo kanye nokuvumelana kokubika.
• Bonwe futhi ususe amaphuzu amabi nokuqhubelela kwabi ekuletheni izinsiza, ukugqamisa ukuphathwa okwangaphakathi, ukukhuthaza okusha nokuphucula ngokuqhubekayo ukuze kuphuculwe ukuzwa kahulumeni nokwaneliseka kwabantu.
• Phatha abantu, imali, kanye nezinye izinsiza ze-Directorate ukuze kulethwe izinsiza ngeqiniso ngokusebenza kahle ngokuphelele.
• IMIBUZO : Ms Khanyisile Mafiri Tel No: (011) 355 6060

Indlela yokukhumbula

Applications must be submitted only online at www.gautengonline.gov.za

Amanothi

Applicants must submit a fully completed and signed new Z83 Form; a comprehensive Curriculum Vitae (CV); and the relevant reference number quoted on the application. Applications submitted by email, fax, post or hand delivery will not be accepted. Failure to submit all the required documents will result in the application not being considered. Only shortlisted candidates will be required to submit certified copies of qualifications, identity documents and other supporting documents on or before the interview date, as directed by Human Resources. Applicants with foreign qualifications must submit a SAQA evaluation certificate if shortlisted. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Attend a DPSA-prescribed SMS Competency Assessment if recommended by the Selection Committee following the interview process. Appointment to an SMS post is subject to successful completion of the Nyukela Pre-Entry Programme (Certificate for Entry into the SMS) offered by the National School of Government (NSG). The successful candidate must provide proof of registration and successful completion of the programme prior to appointment. The cost of the programme is for the applicant's own account. For further information visit: www.thensg.gov.za/training. The successful candidate will be required to sign a Performance Agreement within three (3) months of assuming duty, disclose their financial interests in accordance with applicable regulations. Undergo personnel suitability checks, including criminal record, citizenship, credit, qualification and employment verification. The Gauteng Office of the Premier is committed to the principles of Employment Equity and fair representation. In line with the Department's Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups. Particular consideration will be given to African females, Coloured males, Indian males, Indian females, White males, White females, and persons with disabilities, in order to promote equitable representation within the Department. By applying, applicants consent to the processing of their personal information in accordance with the Protection of Personal Information Act (POPIA). If you have not been contacted within three (3) months of the closing date, please consider your application unsuccessful. The Gauteng Office of the Premier reserves the right not to fill, withdraw or cancel the advertised post at any stage of the recruitment process. The Gauteng Office of the Premier thanks all applicants for their interest. No late applications will be considered. MANAGEMENT ECHELON