Umongameli: iGPG Public Liaison Hotline

Inkrwelo yokuqwalasela

Isikhundla somongameli esikhokela i-Gauteng Public Liaison Hotline kwinqanaba le-strategy, iinkqubo zolawulo, kunye namajelo abathathi-nxaxheba abangammi ngaphakathi kwi-Office of the Premier.

Imfuneko

• Isifundo se-NQF level 7 kwi-Public Administration, Management, Social Sciences, Customer Relations Management, Communications, okanye ndlela ephathelene nayo.
• Isifundo samangapha kwesidanga kwizinto ezinxulumene nendlela iyakuba ngenzuzo.
• Iminyaka engama-5 yamava kwinqanaba eliphakathi/eliphezulu lokulawula kwindlela yonke yamakhasimende, ulawulo lweziphesheli, iziphelo zomsebenzi we-call centre, unxibelelwano namajelo abathathi-nxaxheba, ungamatho koluntu, iinkqubo zolawulo lezimeko, ukuhlaziywa kwedata, uqhagamshelo phakathi kamarhulumente okanye ulawulo lonikezelo lweenkonzo.
• Amakhono abalulekileyo: Ukubonisa amandla okukhokela ngokwesiqhelo kwaye ulawule ngokwemaxabiso, ngokuqonda okusemandleni kwendlela yokulawula unxibelelwano namakhasimende, iinkonzo zoluntu, ulawulo lweziphesheli nemibuzo, ukuphucula ulawulo lonikezelo lweenkonzo, unxibelelwano namajelo abathathi-nxaxheba, nolawulo loluntu.
• Amakhono amaninzi oqhagamshelo phakathi kamarhulumente, anamandla okulungelelanisa nokusebenzisana phakathi kweendawo zikarhulumente namajelo abathathi-nxaxheba ukuphucula ulawulo lonikezelo lweenkonzo nolwaneliseko labantu.
• Amandla okucinga, okunxibelelana, okuxoxisana ngexabiso, okusombulula iingxaki, okulawula amaxwebhu, okulawula abantu, okulawula izimali, nokubhala iingxelo ngamandla, zibalulekile, kwaye kufuneka uzithobe kwimigaqo ye-Batho Pele, kuqondekile, angathanda ukwenza izinto ngendlela entsha, kwaye akhusele ulawulo olugqwesileyo.

Imiqobo

• Dlala indima ephambili kwizikhokelo ekwakhiweni nokuzezelwa kwenkqubo yoluntu yokunxibelelana namakhasimende kunye neGauteng Public Liaison Hotline, kuquka nokuqhelanisa iinkqubo zolawulo, iinkqubo ezilawulayo, iinkqubo ezichanekileyo zomsebenzi (SOPs), iinkqubo zoluntu nasekusingathweni koluntu ngokwemigaqo ye-Batho Pele, i-POPIA, i-Public Service Act. nezinye iinkqubo ezilawulayo.
• Lawula iinkqubo zosuku nosuku ze-Hotline nendlela abantu banxibelelana ngayo namakhasimende, kuqinisekiswa ukubhalwa okusebenzayo, ukuthunyelwa, ukulandwa nokusombululwa kwemibuzo yammi nabantu iphethwe yona.
• Phucula inkonzo ngokwamaxabiso, ngokusombulula iingxaki zamakhasimende, nokukhuthaza inkqubo eqonde kummi kulo onke i-Gauteng Province.
• Lawula unxibelelwano namajelo abathathi-nxaxheba, phakathi kamarhulumente nasephasini kuqhubekela ekubeni kusombululwe iingxaki ekunikezelweni kweenkonzo.
• Xoxa ngamaxesha wamakhasimende kwaye ulawule iinkqubo zoluntu, iinkqubo ezichanekileyo ze-Service Level Agreements (SLAs) kunye nemigaqo yokuqonda (MOUs), uze umele i-Office of the Premier kulawulo olubalulekileyo lwamakhasimende kwamanye amasebe.
• Qaphela ukuthobela iinkqubo zoluntu, ukukhawulela ekuphendulweni, uhlalutye imibuzo yamakhasimende nendlela ezikhusela uluntu kwinkonzo abayifunayo, uze unike iingxelo ngokuchanekileyo nezindululo kulawulo.
• Zeza iingxelo ngokwamaxabiso ngezindululo kulawulo, i-EXCO, aba-CEC namanye amajelo abalawulo, kuqinisekiswa ukuba idatha ichanekile, iingxelo zichanekile, zilungele ukuqwalaselwa kwaye zithobela iinkqubo ezilawula ukugcinwa kolwazi.
• Lawula ngaphandle abanikezeli benkonzo abasiza i-Hotline, qinisekisa ukuba idatha ichanekile kwaye iingxelo zithobela iinkqubo.
• Phawula kwaye ususe iingozi kwinkqubo kunye nonikezelo lweenkonzo, qinisa ukulawula ngaphakathi, khuthaza izinto ezintsha nokuphucula inkqubo ngokuqhubekayo ukuze uphucule ukuphendula kwarhulumente nolwaneliseko labantu.
• Lawula abantu, imali namanye amajelo kulawulo ukuze kuqinisekiswe ukunikela ngokuchanekileyo nangokusebenza kweenkonzo.
• IMIBUZO: Ms Khanyisile Mafiri Tel No: (011) 355 6060

Indlela yokuqoka

Applications must be submitted only online at www.gautengonline.gov.za

Amanqaku

Applicants must submit a fully completed and signed new Z83 Form; a comprehensive Curriculum Vitae (CV); and the relevant reference number quoted on the application. Applications submitted by email, fax, post or hand delivery will not be accepted. Failure to submit all the required documents will result in the application not being considered. Only shortlisted candidates will be required to submit certified copies of qualifications, identity documents and other supporting documents on or before the interview date, as directed by Human Resources. Applicants with foreign qualifications must submit a SAQA evaluation certificate if shortlisted. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Attend a DPSA-prescribed SMS Competency Assessment if recommended by the Selection Committee following the interview process. Appointment to an SMS post is subject to successful completion of the Nyukela Pre-Entry Programme (Certificate for Entry into the SMS) offered by the National School of Government (NSG). The successful candidate must provide proof of registration and successful completion of the programme prior to appointment. The cost of the programme is for the applicant's own account. For further information visit: www.thensg.gov.za/training. The successful candidate will be required to sign a Performance Agreement within three (3) months of assuming duty, disclose their financial interests in accordance with applicable regulations. Undergo personnel suitability checks, including criminal record, citizenship, credit, qualification and employment verification. The Gauteng Office of the Premier is committed to the principles of Employment Equity and fair representation. In line with the Department's Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups. Particular consideration will be given to African females, Coloured males, Indian males, Indian females, White males, White females, and persons with disabilities, in order to promote equitable representation within the Department. By applying, applicants consent to the processing of their personal information in accordance with the Protection of Personal Information Act (POPIA). If you have not been contacted within three (3) months of the closing date, please consider your application unsuccessful. The Gauteng Office of the Premier reserves the right not to fill, withdraw or cancel the advertised post at any stage of the recruitment process. The Gauteng Office of the Premier thanks all applicants for their interest. No late applications will be considered. MANAGEMENT ECHELON