Umkosi Wenhlalakahle: Isikhungo Sakaseduze-Northern Cape

Okubalulekile

Umkosi Wenhlalakahle wezikhungo zakaseduze e-Kimberley, ophethe ukulandelela nobudlelwano babakela nokusebenza kwamaprojekthi kasizwe nge-GPAA.

Izidingo

• Isifundo se-Bachelor se-three-year / B Tech okunele noma iziqu ezilinganayo ze-three-year (okungenani ama-credits angu-360) kanye neeminyaka eyisithupha (6) ofanele kumsebenzi we-Customer Service Management okufaka iminyaka emithathu (3) yokuphatha noma isipiliyoni sokuphetha.
• Ulwazi lwamakompyutha olubalile umuzwa omuhle wamathulusi e-Microsoft Office.
• Ulwazi lwenkonzo nama-products e-GEPF.
• Ulwazi lwezistimu e-GEPF nezinhlelo zokuhlinzeka ngenkonzo.
• Ulwazi lokuncintisana kwabasebenzi.
• Ulwazi lokulawula ubudlelwano babakela.
• Ulwazi zemilambo nalezikhala ezigciniwe.
• Ulwazi lwesifunda noma lesifunda.
• Ukuphathiswa kwabasebenzisi.
• Ukuphathiswa kwabazali-xhosa.
• Amakhono okusombulula izinkinga.
• Ukubhala nokusho okuhle.
• Amakhono ekuhlela.
• Ukuthulula ngokukhanyisile.
• Isingilizithi se-MS Office.
• Amakhono okusethula.
• Amakhono ebukojini.
• Akhono okuqonda izimali.
• Ukuxhumana nokuxhumana ngaphakathi.
• Kugxile kumakhasimende.
• Ubuntu obukhanyayo.
• Amakhono okukhuluma kuzo zonke izinga.
• Amakhono okwakhela ubudlelwano obuqinile.
• Okucashile nokubonakalayo.
• Amakhono okusebenza equmbisaneni.
• Okugxilile ekuthembeni.
• Inpilo yobukhosi. Ukwethembekela.

Umsebenzi

• Umuntu ozogqama azo-management izilwane zokubumbana ne-customer emsiczane, okuhlanganisa kodwa hhayi kuphela ukukhusela ukusebenza okuhle ngaphakathi kwe-provincial office.
• Yakhela futhi zingcine iplani yokusebenza iminyaka kanye nge-action plans zokuhlinzeka ngenkonzo kumaofisi.
• Nikeza isikhukulo no-advice kwi-policy development futhi isinisekele ukuthi iyasthi ngendlela efanele.
• Hlola futhi yiqinisekele inkonzo esemthethweni enele nokuhlanganisa amandla.
• Buyisela, hlola futhi yenzele izinqubo ukuqinisekela ukunembile nokusebenzelusakhe.
• Yenqamula imikhiqizo ezintsha ne-SOP ngokuphakamiseleyo hhe-unit/s okuqoqa.
• Qinisekela ukusebenza kweBatho Pele Principles ngaphakathi kwe-Provincial Office kuzo zonke izixwayelo nabakela.
• Nikeza ukulalisa nokuthuluzi kwe-Office ukuze kufikele ekuthembeni kwama-GPAA strategic objectives.
• Yakhela, ubone futhi ukongezo ulwazi olwethulwa ukumagarwe-umhlahlo, isikhathi se-throughput, izithiyo nezilinganiso zokuthi kuphi okungalungile.
• Yakhela futhi yakhulise izinqubo ze-quality assurance nobuhle badata kanye nezikhombiso.
• Yiqinisekele ukusebenza okuthuthukile nokufananayo kwe-Standard Operating Procedures, uhlole ukuthintana ngokuqhubekayo.
• Nikeza zonke izibalo, izibikelo nokuphendula ngezikhathi futhi ngokunembile.
• Busisa isikhulu ngeq-progress, izinkinga nezikhombiso zokuthola isixazululo.
• Lawula ukucindezelwa kwenkonzo yokuhlabela kuzo zonke izindawo zehlelo/izindlela.
• Lawula ukufakela kwenkinga ebenza ukucindezelwa nenkosikazi.
• Lawula izindlela zehhovela yesifunda (mobile, Walk-in Centre, ikhilimu ye-provincial kanye nezikhundla zokuxumana nelusela).
• Vimbela isikhathi se-mobile kanye nezikhombiso ze-CLO.
• Busisa iyuniti ye-Communications ngokungenisa okuhlanganisa noma okuhwebesekile.
• Isinisekele ukulawula okuthile kanye nokuvikela ngaphakathi kwe-EGLS provincial office.
• Lawula ukunikezela kanye nokukhomba abasebenzi mayelana nokuthintana kuzo zonke izidingo ze-regulatory ezangaphandle, zangaphakathi kanye zangaphandle.
• Yakhela ngo-proactive implan yokulawula okuthile futhi ubike kuzo zonke okuthile ngokulandelela ifomu elinele.
• Hlaziya, ubone futhi yakhulise amapholisi omunyango, izimpahla zezambuko zobuhle namanye amahubuleta athinta ukusebenza kwe-provincial office.
• Khuthaza indawo engenamlingo nokubike iziphaso ozakubona okwesikhashana.
• Qinisekela ukuhlola okuvela kumaofisi kanye nokuvikela inzuzo yezinqubo nezikhombiso, kanye nokusebenzisa ukuleta okufanele ekuhambelananeni ne-Walk-in Center's SOP.
• Bomela futhi lawula ukuthintana ku-audit risk findings kanye nezikhombiso.
• Zingcine iresithi yokuthile kwi-CRMMMF (CRM middle management forum) iphakamisele.
• Bomela ukuthintana ne-SHERQ (Safety, Health environment, Risk and Quality) nomilambo.
• Ubike futhi xoxe kuzo zonke izinkinga ezihlobene, izinto engenzeki futhi ceshe ubutalele kubahlaseli (GPAA 16.2).
• Yakhela futhi lawula ubudlelwano kuzo zonke izinhlangano ezigciniwe/abalipho ukuze kusize inkonzo yokuhlabela esifundeni.
• Yakhela, wakhele futhi zingcine izandulele ezihlukahlukene zangaphakathi nangaphandle zezikhungo/izinhlangano/abalipho/izinhlangano zokuphatha ukuze kukhusele inkonzo yokuhlabela ekuhambelaneni nengamaphuzu e-GPAA strategic objectives.
• Yiqinisekele ukuba kukhona ukuxhumana okusebenzayo nokuhlangana phakathi kwe-Provincial office kanye kuzo zonke izinhlangano/abalipho ezigciniwe ukuze kukhusele ama-GPAA strategic objectives.
• Yiqinisekele ukuba izibuzwane noma izinkelelo zabazali abahlukahlukene ziphoswe kumaofisile ofanele uze ukuze inhlanga; yiqinisekele ukuhlola isixazululo nokubika indawo.
• Yiqinisekele, landelela, kusize futhi suthe isixazululo sezibuzwane noma izinkelelo zabazali/abalipho abahlukahlukene.
• Khusela imikhiqizo ye-GPAA esifundeni ngokukhela izindlela zehlelo ezihlukahlukene ngokunxulanxulanisana nezikhungo zezindlunkulu.
• Yiqinisekele ukunqubo okusebenzayo womuntu okuhlinzeka ngenkonzo ngaphakathi kwe-provincial office.
• Sebenza njenge-change champion yokuguqula nokuxhumana, khuthaza futhi kuthele izikhombiso zokuguqula ngaphakathi kwe-office.
• Kusekele futhi yakhulise amakhono okufakela umuntu.
• Lawula ukuguquguquka okusebenzayo kwezistimu nale-process enhancements, updates kanye nohlelo.
• Nikeza ukulingela okusebenzayo ku-outreach initiatives.
• Yakhela futhi bomela ukulingela kwe-outreach initiatives ekuhambelaneni ne-SOP.
• Nikeza isikhukulo ekuphathiseni okumkhulu kwesigaba.
• Yakhela ubikelo oluphelele lweplani, ibirho ye-quarterly kanye yeminyaka.
• Zingcine zazi ngezo ziguquko elikuze lishintshwe kwimilambo enele kanye nezinye izinkulumo, uze unikeze isikhukulo lapho amapholisi nezikhombiso kwenele ukuvunyelwa.
• Yakhela, kukhusele futhi yakhulise amapholisi, izinqubo nezikhombiso ezigciniwe kulo-section futhi kukhusele inkonzo yokuhlabela.
• Landelela kanye nezinhlangano zangaphakathi nangaphandle ukuze yakhulise izistimu nezinqubo ezintsha, ethole ubusikiweni kweminye imikhiqizo.
• Lawula zonke izimbali zezikhungo.
• Caxa, vuma futhi bomela inzuzo yabasebenzi abaqonde, uqinisekele ukuba iqondile ngokulandelela ama-planned targets.
• Abela umsebenzi ukuya komuntu ngolwazi lwemithwalo, umsebenzi kanye nezikhombiso zokufakela umuntu.
• Thola izidingo zokufakela umuntu nokuplandisa okuvulayo.
• Yiqinisekele ukuthintana nomthombo wabasebenzi.
• Bomela ukuba kabusha kuthinta izidingo zebhizinisi.
• Uthande abasebenzi ngokukhusela inkonzo ngokuxabana neqhweqhewe.
• Uthande ukuxhumana kobuvungwa ngozwi nala-system ezifanele.
• Lawula ubudlelwano bestimi futhi bomela imikhiqizo ye-pattern njengoba kugciniwe emthetho.

Indlela yokukhumbula

To apply visit: https://erecruitment.gpaa.gov.za/

Imibuzo: Sanele Ngema Tel No: (012) 319 3501 Enquiries.erecruitment@gpaa.gov.za

Amanothi

Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON