Oyisigqebera Umongameli: Iofisi Yesizwe-Kapa Emantla

Inkrwelo yokuqwalasela

Oyisigqebera Umongameli weOfisi Yesizwe e-Kimberley, olawula inxulumano lwabantu abakhokelayo kunye nemisebenzi yesizwe yeGPAA.

Imfuneko

• Inqaku lesiBachelor's Degree okanye B Tech enefuthe yokunquma (ubuncinane 360 credits) enefuthe losunqulela leminyaka emithathu (3) enelungiselelo elifanelekileyo kwicandelo loLawulo lweLikelelo loMntu kunye neminyaka emithathu (3) ye-experience kuManagement okanye Middle management.
• Ulwazi lweekhompyutha olubandakanya ulwazi olungenanququko lweMicrosoft Office products.
• Ulwazi lweeServices kunye neemveliso zeGEPF.
• Ulwazi lwesistimu yeGEPF kunye neapplications zesevice delivery.
• Ulwazi lweeEmployee Benefits.
• Ulwazi lweCRM (Client Relation Management).
• Ulwazi ngekhwa elinelungelo ilizali.
• Ulwazi lwezicaba/iindawo yesizwe.
• ULawulo lweLikelelo loMntu.
• Ulawulo lwabantu abanomdla.
• Amakhono okusombulula ingxaki.
• Ukubhala kunye nokuthetha ngobulungiselelo.
• Amakhono omodo.
• Ukuthela uxinzelelo olwela.
• Ubukhosi kwiMS Office Suite.
• Amakhono okubonisa.
• Amakhono okubika.
• Ulwazi ngokhwelo.
• Ukuxhumana kunye nobudlelwane olwaziwanayo.
• Umipu owaneleyo womuntu.
• Iimphilo ezikhangayo.
• Ikhono lokuxhumana kuwo onke amaqanaba.
• Ikhono lokwakha inxulumano enzima yamanetiwaki.
• Kusigxina kunye nokuthatha izisigqebelo.
• Ikhono lokusebenza njengeqela.
• Izilumkiso kunye nohlalutyo lokunikiwe kwiziphumo.
• Ezenqubo kunye enokusetyenziswa.
• Okwakhiwe kwaye kunokuxhomekeka.

Imiqobo

• Umuntu owusebenzisayo uya kubalelekile kuqhubela intshukumo yokulawula inxulumano lwabantu abakhokelayo kwisizwe, enye indlela yokuthi ibandakanye ukuqhubela imisebenzi eyefanelekileyo eOfisini yesizwe.
• Uyakuba kufuneka aphuhlise kunye nomthi-nthi inqaku lokusebenza ngonyaka eliqhutywe kwizicwangciso zeyenziso zesevice delivery kwiofisi.
• Uyakuza neengcebiso kunye nincebiso nokukhulula indlela yophando kunye nokuhlatshwa kwenovakelelo eneleyo.
• Zama kunye nokuhlatshwa kwenziwo yokulawula kunye nokuqhuba amakghono.
• Zama zakhona kunye nokuqokelela zonke izicwangciso ukuze kuqinisekiswe ukuchaneka kunye nokungebenzisa intshukumo.
• Kuqinisekiswa isikhokelo se-SOPs esingazenzekayo kunye nomba ngokuqhubela.
• Qinisekisa ukunikezelwa kweePrinsipali zeRatho Pele kwiOfisi yesizwe kuzo zonke izixulumano noluntu ngaphakathi nangaphandle.
• Nika ulawulo kunye nommangeli kwiiOfisi nangqelaniso lokukuguqula ezivumelwa zeGPAA.
• Uyakuphuhlisa, ukulungelelanisa kunye nokulawula ulwazi lwezibalo kuzikhokelo zesevice, kuso lonke ixesha, imithi ozikhethekileyo, iingcaciso kunye nezilinganiselo zephutha.
• Uphuhlise kunye nokunisela ulwazi lwemiqulombi kunye nezenqubo kunye nezinyathelo.
• Qinisekisa ukusebenziswa okufaneleyo kunye nokufaneleka kwezinqubo ze-SOP, ukulinganisela ukunqoba rhoqo.
• Yalela zonke izibalo, izivumelwano kunye neempendulo ngelo xesha kunye nangokuchaneka.
• Nika umongameli ingxelo ngempilo yomsebenzi, iingxaki kunye nendlela yokulungisa enisetyenziswe.
• Lawula iindlela zokufekelela kwisevice delivery kuzo zonke indawo yokunikizelwa kwisevice/amashaneli.
• Lawula ukuphakamisela kwesikali kumkela wokukhokeza.
• Lawula amashaneli esevice yesizwe (i-mobile, i-Walk-in Centre, i-email yesizwe kunye neyokulinganisela abantu).
• Ukuncinzela izinqubo i-mobile kunye zezikhokelo ze-CLO.
• Nika iunit yokunxibelelana ngezilungiselelo zokumaketha kunye zobuxhaka.
• Kuqinisekiswe ukuwela kufanelekileyo kunye nokulawula ubungozi kunye nokugweba kumsebenzi we-EGLS yesizwe.
• Lawula ukunikizelwa kokunqoba kunye nelungiselelo lwabaqeshi nokulandelwa kwazo zonke imiqulu engongoziwe, yangaphakathi nangaphandle.
• Uyakuphuhlisa kunye nokunikeleza inqaku lolawulo lobungozi kunye nokubika kuzo zonke eziphakamileyo ngee-formate ezendiwe.
• Zama, ukulingaliselela kunye nokunisela iindlela zesibini, izindululo zeQumruli kunye ezinye ikhasi leolwimi olenza umsebenzwa weOfisi yesizwe.
• Suporta indawo engenayo iibhejile kunye nokubika nangenzuzo engangxanga ngoku-inqube.
• Qinisekisa ukuphenya-ndlela kwi-ofisi kunye nolawulo lwamandla ephakamileyo azinqubo kunye neenqubo, ngaphandle nethumelelo lokulawula enkosi lokulinganisela i-Walk-in Center's SOP.
• Monitori kunye nokulawula ukuncinzela kwimpendulo yokuphendula nokulingaliselela.
• Londoloza isafulu sobungozi e-CRMMMF (CRM middle management forum) elulandelayo.
• Monitori ukuncinzela kuSHERQ (Safety, Health environment, Risk and Quality) imigaqo.
• Bika kunye nokuxoxa kuzo zonke ezinqabileyo, izikhalo kunye ukucela ulwazi kuManagement (GPAA 16.2).
• Lungiselela kunye nokulawula inxulumano nazo zonke izithandanyana ezinelungelo/abantu abakhokelayo ukuze kusetyenziswe ukunikeza isevice yesizwe.
• Umumo, uyakwakha kunye nomunqulumeza nkxulumano kunye nezinye izinye iiyunithi/izithandanyana/abantu abakhokelayo/iibhizinisi ukuze kunxuswa ukunikeza isevice nokuqikelela ezivumelwana zeGPAA.
• Qinisekisa ukuba kukho inxulumano eyefanelekileyo kunye nokuvulelwano phakathi kweOfisi yesizwe kunye nazo zonke izithandanyana ezinelungelo/abantu abakhokelayo ukuze kunxuswa ezivumelwana zeGPAA.
• Qinisekisa ukuba izinye imibuzo yezithandanyana okanye izontsi zikuguqulelwe kwabantu abafanelekileyo ukuze kuchaniswe; qinisekisa ukumonitori kwesixazululo kunye nokubika kwaye kufuneko kubekho.
• Qinisekisa, kuqinisekisa, kusetyenziswa kunye nokulonda isixazululo sezinye imibuzo yezithandanyana/abantu abakhokelayo okanye izontsi.
• Yandisa isihungu seGPAA yesizwe ngokumisa izinye amashaneli esevice angqamane neiunit ye-Facilities.
• Qinisekisa inzapho-ziqhamo ekhoyo ngaphakathi kweOfisi yesizwe.
• Sebenza njengommangeli womguqulo wokuqikelela kunye nolwazi-lwaneleyo, iyobumbula kunye kuqhubele izicwangciso zomguqulo eOfisini.
• Acebisa kunye nokunisela imithetho yokuqhuba iyantsobane.
• Lawula inzapho-ziqhamo yesistimu kunye nenqubo eluntswana, iyandulula kunye neziguqule eOfisini.
• Nika intsebenziselelo-ndlela kuzakhutshulelo zokuyanisela.
• Lumela kunye nokulonda intsebenziselelo-ndlela kwizakhutshulelo zokuyanisela nokuqikelela eSOP.
• Nika ixesha kukulawula iinqanaba-ntshukumo yecandelo.
• Luyiso olucwangcisiweyo lowemsebenzi, iingxelo zecalulo kunye zeminyaka eyenziweyo.
• Qhula ulwazi lokuguqulwa kwimigaqo eneleyo kunye nekhwa lingalwandle, wenza iingcebiso apho imigaqo kunye neenqubo zenziwe ngokutsha.
• Uphuhlise, kunqoba kunye nokunisela imigaqo, izinqubo kunye neenqubo ezidalene necandelo kunye nezikuthiwe zesevice.
• Sebenzisane nabantu abangaphakathi nangaphandle basithandanyana ukuze kunisele izistimu kunye nezinqubo zintsha, ezivumela ukuhlanganiswa kweendawo ezinye.
• Lawula zonke iizixhobo zeunit.
• Misele, avumelana kunye nokulonda isiboniselelo bezisebenzi abaqondo-ngqondo, ziqinisekise ukuba idityaniswe neminqaku emisebenzwa.
• Yalelela umsebenzi ngokwemveliso yumuntu, ubukhosi kunye neemfuno zokukhulisa.
• Zathandela nokukhanya imfuno yekhuliso kunye nokucwaninga ukulungiselelwa komthi-nthi.
• Qinisekisa isizimu somlinganiselo womaphandle.
• Monitori ukuba iziphumo ziyafezekisa imfuno yebhizinisi.
• Kuthulela amandla abaqeshi kunye nokufakiso, oyinciphise inkxaso kunye izilinganiselo zesiphumo.
• Nyumela ukunxibelelana kocwaningo ngocwaningo oluphakela olulungisiweyo kunye neenqubo.
• Lawula inkxaso yeunit kunye nokulonda imigca yokukhokeza ngokoqondo lwelwazi-lwandixam.

Indlela yokuqoka

To apply visit: https://erecruitment.gpaa.gov.za/

Imibuzo: Sanele Ngema Tel No: (012) 319 3501 Enquiries.erecruitment@gpaa.gov.za

Amanqaku

Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON