Isikhundla Somnini: Ofisi Yesifunda - Western Cape

Okubalulekile

Isikhundla Somnini we-Provincial Office elinikezele ukulawula ubudlelwano nabakusebenzisa kanye nokusebenza kweZifunda ku-GPAA e-Cape Town.

Izidingo

• Isidleke esifanele se-Bachelor's Degree enobunzima bezigaba ezintathu / B Tech noma okulingana nokuqalula okwesigaba esigamu (okungenani ama-credits angu-360) kunezinyanga eziyisithupha (6) zomsebenzi ofanele endaweni yokuphathwa kweCustomer Service kunezinyanga ezintathu (3) zokuphathwa noma okusebenza kwezinga eliphakathi.
• Ulwazi lwamakompiyuta oluhlanganisa ulwazi olunzani lokusebenza kweproducts ka-Microsoft Office.
• Ulwazi lweGEPF Services namanziyo.
• Ulwazi lwesistimu ye-GEPF nokwezisetshenziswa zekulethulwa kwezinsizakusebenza.
• Ulwazi lweClient Benefits.
• Ulwazi lokuphathwa kobudlelwano nabakusebenzisa.
• Ulwazi zomthetho ofanele.
• Ulwazi lwejografi yeSifunda/Isifunda.
• Ukuphathwa kweCustomer Service.
• Ukuphathwa kwabalingani.
• Amakhono okuxazulula izinkinga.
• Isitshela futhi nokusho ngeziqephu.
• Amakhono okuhlela.
• Ukuxazulula ukulwa.
• Amakhono okuphakamisela ku-MS Office Suite.
• Amakhono okwenza iprezentheshini.
• Amakhono okuphakamisa ulwazi lwenombolo.
• Ulwazi lwezezimali.
• Ukunikezela nokunxibelelana.
• Ukunakekelela ikhasithomu.
• Ukukhuluma ngokuvumelwano.
• Amakhono okwakha ubudlelwano olumqoka.
• Ukuqinisekisela futhi ukunqumanisa.
• Amakhono okusebenza nothimba.
• Imiphumela-izikhokheli futhi uphumelele ngapambili.
• Okufanelekile futhi okukwethulelwa. Okusibindi.

Umsebenzi

• Umuntu ozofaka umsebenzi uzobhekiwe ukulawula ubudlelwano nabakusebenzisa esigobeni, okuhlanganisa kodwa akuvumelani nokwenziwa okunjalo okubandakanya ukulawula umsebenzi osebenzayo endaweni ye-provincial office.
• Ukuthuthuka nokugcina iplani yenhloso yomnyaka enomphumela okwengeziwe ngamaplani wezenzo okulethuluwa kwezinsizakusebenza eziofisineni.
• Ukuhlinzeka ngezigaba zulwazi kanye nelungelo ekuthuthukiseni umthetho futhi kuqinisekiswe ukulethulwa kwalo.
• Ukubuyekeza futhi kuqinisekiswe umhlangano omuhle wokusebenza futhi okuhlelo kwesiphakamiso.
• Ukubuyekeza, ukubuyekeza futhi ukulolela izinqubo zonke ukuze kuqinisekiswe ukunemba nokusebenza kahle ekusebenzeni izinqubo.
• Okuqinisekiswe amagwebo ashintshaphi nemaphuzu-thuluzi okulandelwe ngomuntu ochazwe.
• Kuqinisekiswe ukulethulwa kwezikhulwane zeBatho Pele ngaphakathi kwe-Provincial Office kuzo zonke iziphumuzo zokuxhumana nabakusebenzisa abangaphakathi nabangaphandle.
• Hlinzeka ngesiqondiso nokubhekiselela ku-Ofisi ekufikaleleni izinhloso ze-strategic ze-GPAA.
• Thuthukisa, uhumushe futhi ulawule ulwazi lwethalansi ekunikeleni izinsizakusebenza, ngesikhathi sintathu, inzuzo kanye nezilinganiso zeziphosiso.
• Thuthukisa futhi qinisekisa umthandelana wokunquma ubwohlakani bedatha futhi zenzela.
• Kuqinisekiswe ukusebenziswa kahle futhi okufanayo kweStandard Operating Procedures, ukubuyekeza ukuzozibophelela ngokuqhubekayo.
• Ukunikeleza isetshenziswa zonke, izikhombi kanye nemigomezelo ngesikhathi esilinganile futhi ngenembile.
• Nikeza uMnini wezindawo ngomqondo wezenzo ezenziwa, izinkinga kanye nokulungisa okwenziwe.
• Lawula ukubhidliza kuthuluzi lenzisakusebenza kuzo zonke isikhungo sokuthuluzi lokulethuluwa.
• Lawula isehlakelo lokubhidliza endlalweni yokufaka imali.
• Lawula umsonto we-provincial service channels (mobile, Walk-in Centre, i-email ye-provincial enquiries kanye nezinsizakusebenza zezikhonsi zamakhasithomu).
• Ukuzilingana nokuhlela kwezinto ezenziwayo mobile kanye ne-CLO.
• Nikeza iyuniti yokuxhumana kabantu ngezidingo zemakethe kanye nokwahlukana kwakahlukile.
• Kuqinisekiswe ukuphathwa okusebenzayo kosiko kanye nokuhlola lokufanelekile ngaphakathi kwe-EGLS provincial office.
• Lawula uqeqesho kanye nokukhombisa kwesithaff ekufanelekile kumthetho womkakha wokahlukile, angaphakathi kanye angaphandle.
• Hlela ngokupromathiva futhi qinisekisa iplani yokuphathwa kosiko futhi nikeza indlela ezinkelwe imbuzo lesohlwini.
• Uhlaziye, uhumushe futhi qinisekisa umthetho wenhlangano, umzukulwane wemgomo nokunye okuxhumana okobunjani beziyi-ofisi ye-provincial.
• Kuthuthukisele umkhakha osindwa oyunithi nokutshela ubusulwa nobhidlizo noma kanye nabashileleli okumele bathulele ngokushesha.
• Kuqinisekiswe ukunquma ofisineni futhi ubwohlakani bokukhetha izinqubo nokuqiniseka, kuqobo nokuqiniseka okufanele.
• Bheka futhi lawula ukulandelela komthetho ezohwebo ekuphumo kanye namaqoqa.
• Gcina irekhista yosiko e-CRMMMF (CRM middle management forum) enewuzonke.
• Bheka ukulandelela umthetho ku-SHERQ (Safety, Health environment, Risk and Quality) umlawuli.
• Nikeza fulwandle zonke ezihlanganiswe nosiko, izokwentuleka futhi bathole isiqondiso kuManagement (GPAA 16.2).
• Vumela futhi lawula ubudlelwano kubo bonke abalingani abafanele/amakhasithomu ukusekela ukunikeleza kwezinsizakusebenza esigobeni.
• Dala, thuthukisa futhi gcina ubushwana nabamangcobo bakahlukile abangaphakathi nabangaphandle yunithi/abalingani/amakhasithomu/bahlinzeki bezinsizakusebenza ukuze kuvelele ukunikeleza kwezinsizakusebenza ngokufanele ne-GPAA strategic objectives.
• Kuqinisekiswe uthotho oluhle lokuxhumana nokugoma phakathi kweProvincial office nabo bonke abalingani/amakhasithomu abafanele ukuze kuvelele umgomo we-strategic we-GPAA.
• Kuqinisekiswe ukuthi imibuzo yabalingani ehlukene noma izikhumbuzo zikhonjiswe kwabalingani abafanele ukuxazulula; kuqinisekiswe ukubekelela futhi kunikeze isithupha.
• Kuqinisekiswe, kuhlanganyele, kusekele futhi kulandelwe ukuxazulula imibuzo eyahlukene noma izikhumbuzo zabashwana/amakhasithomu.
• Zulele ukungenelela kwe-GPAA esigobeni ngokubweleza izikhanali ezintsha zezinsizakusebenza ngokubambisana neyuniti yezindawo. kuqinisekiswe ukubusisiwe kokushintsha kwezidlala ngaphakathi kwe-provincial office.
• Sebenzela njengemvume yokushintsha ekuxhumaneni kanye nokukhombisa, khulula futhi elandela amabhedi wokushintsha ngaphakathi kwe-ofisi.
• Lumela futhi qinisekisa imisebenzi yokunlisa imephu.
• Lawula ukuqinisekiswa kuhlobo lwenzinkinga futhi nokuphuculela ekusebenzeni.
• Hlinzeka ngosekela olungesithaff wezazi-amandawo.
• Hlela futhi bheka isixazululo sozisekela zenkampani ye-outreach ngokulingana ne-SOP. hlinzeka ngenxenye yokuphathwa kwe-strategic wesigaba.
• Hlela isithupha senkundla esibukweni, izikhombi zexesha neyomnyaka.
• Gcina ukunethezeka ngokushintsha kwizinhlobonhlobo beziboniso kanye nokunye umthetho, ukwenza izincomo lapho umthetho kanye nezinqubo zidinga ukulungiswa.
• Thuthukisa, phucula futhi qinisekisa umthetho, izinqubo kanye nokuqukethwe okufanele kusigaba futhi kuphakamisele ukunikeleza kwezinsizakusebenza.
• Sibambisane nobalimi abangaphakathi nabangaphandle ukusebenzisa izistimu ezintsha kanye nezinqubo, okuvumela inhlanganisela endaweni. lawula yonke inzuzo yeyuniti.
• Misela, vuma, futhi bheka umqondo wezinsizakusebenza zasebusizane bezakho ochizelwe, buyekeza ukuthi bulingane nenhloso yokuhlela.
• Abele umsebenzi ngokwezidingo zomkhokha, izimpilo, kanye nezidingo zokukhulisa isithako.
• Thatha izidingo zokukhulisa kanye neeplani yokuseluza.
• Kuqinisekiswe ukulingana nokukhethwa kwasetshenziswe.
• Bheka ezikompolo eziyifiso lezobukhosi.
• Kuvele amakhono ozisathaff futhi ukusebenza kahle, kunciphisa usuku lokungabi khona futhi iziphumo zokubuya umsebenzi.
• Khulula amakhono ozisathaff ngokufaka ezindlela zokuthethela.
• Thuthukisa ukuxhumana komnycawaya ngezakhiwo futhi izistimu.
• Lawula ibajeti yeyuniti futhi bheka iqonde lesikhwama ngokufanele ngokulandelela izinhloso.

Indlela yokukhumbula

To apply visit: https://erecruitment.gpaa.gov.za/

Imibuzo: Sanele Ngema Tel No: (012) 319 3501 Enquiries.erecruitment@gpaa.gov.za

Amanothi

Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON