Senior Administrative Officer: Appeals

Inkrwelo yokuqwalasela

Senior Administrative Officer for appeals at Government Pensions Administration Agency supporting research and adjudication processes.

Imfuneko

• Relevant three-year National Diploma/Degree qualification or equivalent (at least 360 credits).
• Minimum of 3 years' appropriate experience of which 2 years is in a supervisory role OR 5 years appropriate experience within the relevant environment.
• Computer literacy that would include a high level of proficiency in Microsoft products.
• Valid driver's license.
• Knowledge of Public Finance and Management Act.
• Knowledge of Employee Benefits.
• Knowledge of Program & Project Management.
• Knowledge of driving.
• Knowledge of Retirement Fund Industry.
• Knowledge of Change Management.
• Knowledge of Adjudication and Appeal Process.
• Knowledge of South African Politics.
• Analytical skills.
• Computer Literacy.
• Financial Management skills.
• Customer Relations skills.
• Organizing & Coordinating skills.
• Effective communication skills at all levels.
• Motivational skills.
• Customer Oriented.
• Outgoing personality.
• Ability to build strong network relationships.
• Ability to work in a team environment.

Imiqobo

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide research support to Appeal Panel and Appeal: Receive and review requests for research from adjudicators, Manager and the Board.
• Device research methodologies to resolve unclear and uncertain claims by appellants.
• Device and conduct various creative research methods to that will provide Appeal Board with a solution to finalise a case.
• Device and conduct a creative research method to resolve research cases.
• Conduct research using existing research methods to resolve cases.
• Provide administrative support to section and Appeal Board: Develop and monitor electronic file management, able to track and account for all cases with Research sub-unit, age analysis in place per case.
• Device systematic recording of incoming research cases, manage and account for number of research cases effectively.
• Record incoming research cases, allocate work accordingly, account on completed work and outstanding work.
• Ensure effective case management of research cases and management of file movement.
• Tracing, interviewing applicants and preparing monthly research report: Trace and conduct telephonic or face to face interviews with appellants, gather information and prepare cases for Appeal Panel and Appeal Board.
• Monthly report prepared and submitted by end of the month with no errors, emphasizing efforts and outlining activities on all research cases.
• Supervision of the staff: Allocate work according to skills and competencies.
• Manage staff performance.
• Develop, train and coach staff.
• Maintain discipline.
• Provide quarterly and annual reports.
• Provide Monthly statistics.
• Ensure that subordinates are informed about changes in work environment or management decisions.

Indlela yokuqoka

To apply visit: https://erecruitment.gpaa.gov.za/

Imibuzo: Felicia Mahlaba Tel No: (012) 319 1455 Enquiries.erecruitment@gpaa.gov.za

Amanqaku

One permanent position of SAO Appeals is currently available at the Government Pensions Administration Agency (GPAA): Special Pensions Unit. Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON