Senior Administrative Officer: Appeals

Oorsig

Senior Administrative Officer vir appèlle by die Government Pensions Administration Agency wat navorsings- en adjudikasieproses ondersteun.

Vereistes

• 'n Toepaslike driejarige Nasionale Diploma/Graad-kwalifikasie of ekwivalent (ten minste 360 krediete).
• Minimum van 3 jaar toepaslike ervaring waarvan 2 jaar in 'n toesighoudingsrol is OF 5 jaar toepaslike ervaring binne die relevante omgewing.
• Rekenaargeletterdheid wat 'n hoë vlak van vaardigheid in Microsoft-produkte insluit. 'n Geldige bestuurslisensie.
• Kennis van die Public Finance and Management Act.
• Kennis van Werknemervoordele.
• Kennis van Program- en Projekbestuur.
• Kennis van bestuur.
• Kennis van die Pensioenfondsnywerheid.
• Kennis van Veranderingsbestuur.
• Kennis van Adjudikasie- en Appèlproses.
• Kennis van Suid-Afrikaanse Politiek.
• Analitiese vaardighede. Rekenaargeletterdheid.
• Finansiële bestuursvaardighede. Klantverhoudingsvaardighede.
• Organiserings- en Koördinasiasvaardighede.
• Doeltreffende kommunikasievaardighede op alle vlakke. Motiveringsvaardighede. Klantgefokus.
• Uitgaande persoonlikheid.
• Vermogen om sterk netwerkverhoudings op te bou.
• Vermogen om in 'n spanomgewing te werk.

Pligte

• Die titularis sal verantwoordelik wees vir 'n wye verskeidenheid van take wat die volgende insluit, maar nie daartoe beperk nie: Navorsingsondersteuning aan die Appèlpaneel en Appèl voorsien: Navrae vir navorsing van adjudikateurs, Bestuurder en die Raad ontvang en hersiening.
• Navorsingsmetodologieë bepaal om onduidelike en onsekerheidsaansprake deur appellante op te los.
• Verskeie kreatiewe navorsingsmetodes bepaal en uitvoer wat die Appèlraad van 'n oplossing voorsien om 'n saak af te sluit. 'n Kreatiewe navorsingsmetode bepaal en uitvoer om navorsingsake op te los.
• Navorsing uitvoer met bestaande navorsingsmetodes om sake op te los.
• Administratiewe ondersteuning aan afdeling en Appèlraad voorsien: Elektroniese lêerbeheer ontwikkel en monitor, in staat wees om alle sake met die Navorsing-subeenheid op te spoor en verantwoord, ouderdomsanalise per saak in plek.
• Sistematiese registrasie van inkomende navorsingsake bepaal, getal navorsingsake doeltreffend bestuur en verantwoord.
• Inkomende navorsingsake registreer, werk dienooreenkomstig toewys, verantwoording oor voltooide werk en uitstaande werk.
• Doeltreffende saakbeheer van navorsingsake en beheer van lêerbeweging verseker.
• Opsporing, ondervra van appellante en voorbereiding van maandelikse navorsingsverslag: Appellante opspoor en telefonies of persoonlik ondervra, inligting versamel en sake vir Appèlpaneel en Appèlraad voorberei.
• Maandelikse verslag deur einde van die maand sonder foute voorberei en ingediend, inspannings beklemtoon en aktiwiteite op alle navorsingsake uiteensit.
• Toesig oor die personeel: Werk volgens vaardighede en bevoegdhede toewys.
• Personeelprestasievervoering bestuur.
• Personeel ontwikkel, train en begelei.
• Dissipline handhaaf.
• Kwartaal- en jaarverslae voorsien.
• Maandelikse statistieke voorsien.
• Verseker dat ondergeskiktes van veranderinge in werkomgewing of bestuursbesluite ingelig word.

Hoe om aan te sollisiteer

To apply visit: https://erecruitment.gpaa.gov.za/

Navrae: Felicia Mahlaba Tel No: (012) 319 1455 Enquiries.erecruitment@gpaa.gov.za

Notas

One permanent position of SAO Appeals is currently available at the Government Pensions Administration Agency (GPAA): Special Pensions Unit. Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON