Senior Fingerprint Expert: Investigation and Records

Overview

Supervise and implement the processing of investigations and records of clients at the Department of Home Affairs Head Office in Tshwane.

Requirements

• An undergraduate qualification in Public Management, Administration, Operations Management at NQF level 6 as recognised by SAQA. 2 years’ experience at a supervisor level and experience in Civic Services / Customer Service and basic Investigation and Records environment is required.
• Basic Knowledge of Public Service Regulations.
• Knowledge of the Departmental Legislation and Prescripts (Civic Services).
• Knowledge and understanding of the verification process.
• Basic knowledge of the Human Resource Regulatory Framework.
• Willingness to travel and work extended hours.
• Required skills and competencies: Service delivery.
• Client and customer orientation.
• Honesty and integrity.
• Client and customer relations.
• Conflict Resolution.
• Problem solving and analysis.
• Report Writing.
• Colour vision and hearing.
• Basic Ability to understand and follow camera scripts.
• Physical strength to carry heavy equipment and stamina.
• Ability to think and act quickly.
• Computer literacy.
• Basic image editing skills.
• Communication skills.
• Planning and organising skills.
• Analytical skills.
• Problem solving skills.
• Patriotic, Honesty, Integrity and Accountability.

Duties

• The successful candidate will be responsible for, amongst others, the following specific tasks: Supervise and implement the processing of investigations and records of clients in the unit.
• Ensure and implement the investigation and records by following the correct processes and procedures in the unit.
• Ensure and prepare all the files received from front office.
• Ensure the investigation and records of the application according to requirements.
• Ensure the capturing of quality with regard to the application.
• Resolve technical or practical issues from employees and escalate complex matters to the Supervisor.
• Monitor the performance of the SLA between the Front Office and the unit and take corrective action where required.
• Implement effective operational control measures to prevent corruption and other non-financial losses.
• Liaise with Government Printing Works and other stakeholders to ensure quality and timeous delivery of services.
• Facilitate the timely and compliant filing and/or disposal of undelivered or incomplete Identity Documents.
• Ensure the ongoing in and out management of records in the unit.
• Supervise and implement investigation and records processes and procedures.
• Maintain good relationships with clients and stakeholders.
• Implement effective risk and compliance in line with the relevant practices.
• Ensure effective and efficient management of human, physical and financial resources within the Unit.
• Coach and guide staff on best practices and compliance with regulatory requirements.

How to apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za. Head Office, Hallmark Building: Physical address: 230 Johannes Ramokhoase Street, Pretoria, 0001

Enquiries: Mr R Mohlaka Tel No: (012) 406 4246

Notes

Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. Where a valid Driver's License and a Professional Driving Permit (PDP) is a requirement, this must be indicated on the CV. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity, will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only. The DHA is a merit-based, equal opportunity and affirmative action employer. In line with its commitment to promoting representivity, in the filling of entry-level positions preference may be given to locally based candidates on grounds of affordability as well as to (unemployed) youth and the DHA’s interns and learners who have successfully completed their respective skills development programmes. In the filling of all posts, preference may be afforded to persons with disabilities, and in respect of SMS-level posts, to women. Persons falling in these categories and who meet the post requirements are preferred. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. OTHER POSTS