Director: Application Processing

Overview

Director needed to manage operations and lead the application processing unit at the Department of Home Affairs Head Office in Tshwane.

Requirements

• An undergraduate qualification in Public Management, Public Administration, Operations Management or related field, at NQF level 7 as recognized by SAQA. 5 years' experience at a Middle / Senior Managerial level is required.
• Extensive experience in Operations Management is required.
• Knowledge of the Constitution of the Republic of South Africa.
• Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures.
• Knowledge of the Immigration Act.
• Knowledge of Public Finance Management Act.
• Excellent abilities and vast experience in project management, project optimization, and the use of online systems.
• A Valid driver’s licence or ability to fulfil the operational travel requirements of the post independently, through maintaining reliable transport arrangements for the execution of official duties, as well as willingness to travel and work extended hours.
• Completion of the Senior Management Services Pre-entry Certificate upon appointment.
• Required skills and competencies: Strategic capability and leadership Execution.
• Service delivery innovation, client orientation and customer focus.
• People management and empowerment.
• Financial Management.
• Program and project management.
• Change management.
• Knowledge Management.
• Support with digital transformation.
• Service delivery Innovation.
• Excellent verbal and written communication, as well as presentation skills.
• Problem-solving and analysis.
• Influencing, networking, conflict management and negotiation skills.
• Attention to detail.
• Process analysis and improvement.
• Stakeholder relations and customer focus.
• Interpersonal skills.
• Technical skills: Commercial skills.
• Decision making and initiating action.
• Planning, organising and time management.
• Business report writing.
• Computer literacy.
• Patriotism, Honesty and Integrity.

Duties

• Manage effective operations within the application processing unit.
• Provide guidance and leadership to the application processing unit in the achievement of strategic and operational goals.
• Drive implementation of the Batho Pele Principles within the unit in all interactions with internal and external customers.
• Monitor performance against service level agreements and ensure service delivery to internal and external stakeholders and maintain statistical data against service level standards, bottlenecks, volumes, trends and error rates.
• Monitor the performance of the SLA between the Front Office and the unit and take action where required.
• Develop and implement quality assurance and data quality strategies and actions.
• Oversee the financials of the unit including accurate financial accounting, monitoring and reporting within the unit.
• Ensure uniform implementation of Standard Operating Procedures.
• Implement effective operational control measures to prevent corruption and other non- financial losses.
• Monitor the accurate capturing and activation of application data on the NPR and other databases.
• Establish, maintain and ensure a good working relationship with the department and relevant stakeholders.
• Manage and implement strategic objectives and innovation within the Directorate.
• Development and Implementation of policies and procedures, directives, acts and regulations.
• Ensure effective and efficient management of human, physical and financial resources within the Directorate.
• Coach and guide staff on compliance with all regulatory requirements.

How to apply

Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za

Enquiries: Mr J Modipa Tel No: (012) 406 4243

Notes

Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission. Where a valid Driver's License and a Professional Driving Permit (PDP) is a requirement, this must be indicated on the CV. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed. Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity, will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State). Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only. The DHA complies with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’ personal information will be used for recruitment purposes, retained where required for audit, and safeguarded against unauthorised disclosure, except where legally required. Submission of an application constitutes consent to such processing. ERRATUM: Kindly note that the process to submit applications for the post of Senior Legal Administration Officer (MR-6) with Ref No: HRMC 43/26/3, that was advertised in Public Service Vacancy Circular 23 dated 03 July 2026, was omitted and therefore must be sent to: Applications: Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or legalrecruitment@dha.gov.za To this effect, the closing date for this post has been extended to 24 July 2026.We apologise for the inconvenience caused. MANAGEMENT ECHELON