Information Technology Technician

Overview

The Department of Public Works and Infrastructure seeks an IT Technician to provide desktop support and maintain network infrastructure at its Cape Town Regional Office.

Requirements

• A minimum of three-year tertiary qualification (NQF Level 6/National Diploma) in Information Technology / Information System, Computer Systems Engineering, Computer Sciences or relevant qualification.
• A+ and N+ certificates with a relevant years of working experience in desktop support in a network environment.
• Computing, good communication, interpersonal and report writing skills.
• Professional, self-driven, independent individual with troubleshooting and problem-solving skills.
• Good understanding of MS Windows 10 -11, Microsoft 365 applications and end-user cloud services.
• Understanding of Unified Communications applications and support.
• A valid driver’s licence.
• Skills: Excellent diagnostic and problem solving;
• Excellent communication ability;
• Outstanding organizational and time-management;
• Computer skills;. Communication;. Interpersonal.
• Personal Attributes: Friendly and personable demeanour;
• Take ownership and responsibility;
• Possess the drive to learn and adaptable to change/new technologies;. Punctual;
• Ability to work under pressure;
• Ability to communicate effectively with others both verbally and in writing.
• Willing to adapt work schedule in accordance with office requirements.

Duties

• Provide advanced desktop support and maintenance across Microsoft applications, business application access, and unified communications solutions.
• Detect, troubleshoot, and repair faults on LAN/WAN infrastructure, PCs, peripherals, network points, and software.
• Assist with the planning, design, and implementation of LAN/WAN infrastructure as well as desktop, laptop, and printing solutions.
• Provide and maintain printing services for transversal systems such as LOGIS, PERSAL, BAS, WCS, and PMIS.
• Manage and maintain a secure, stable, and virus-free network environment.
• Deliver end-user support for data backups and restoration.
• Monitor local area networks to ensure optimal performance.
• Liaise with suppliers and manufacturers to resolve end-user incidents.
• Install, configure, and support software and applications as required.
• Plan and organise the deployment of computer programs, applications and networks (Laptops, Printers, Network cabling, Audio-visual, Wi-Fi Access, Business applications etc.).
• Identify user requirements for acquisition and maintenance of equipment and computer programs.
• Include user and office infrastructure or systems requirements on annual Acquisition Plans.
• Receive and support service providers and technical engineers for specialised network or applications installations.
• Prepare and participate on migration of user profiles on newly deployed systems or applications.
• Install and maintain computer systems and networks to achieve the highest functionality and optimise the role of technology.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware to ensure functionality. replacing parts as required.
• Install and configure computer hardware, operating systems and applications.
• Identify aging hardware and software and report on the findings.
• Provide technical support to end-users on IT related incidents and service requests.
• Monitor Help Desk tickets and resolve user issues.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide a reliable and stable network environment.
• Install and configure LAN and WAN devices.
• Install and configure Wi-Fi Access points.
• Install and Configure Wi-Fi Client on users PC’s.
• Deploy and upgrade network servers.
• Monitor LAN and WAN performance and troubleshoot issues.
• Monitor IT inventory.
• Perform periodic preventative maintenance and updates.
• Maintain service records.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Analyse history of software or hardware issues and make recommendations to prevent future problems.
• Analyse service requests to identify common trends and underlying problems.
• Identify and suggest possible improvements on procedures.
• Ensure full compliance with the data protection act.

How to apply

For Cape Town: Email to: RecruitCPT26-65@dpw.gov.za

Enquiries: Mr. D Gqibela Tel No: (021) 402 2315

Notes

Applications must be submitted on the prescribed Z83 application form (obtainable from any Public Service Department or on the DPSA website link: https:/www.dpsa.gov.za/newsroom/psvc/, which must be signed, initialled and dated by the applicant, and must be accompanied by a detailed curriculum vitae (CV) only. Candidates are not required to submit certified copies of qualifications and related documents on application. Only shortlisted candidates will be required to submit certified copies of qualification and other related documents on or before the date of interview, which should not be older than six months. Should an application be submitted using incorrect/old Z83 application form, such an application will be disqualified. Further take note of the following on completion of Z83 application form: PART A and PART B must be fully completed. PART C - PART G: Noting that there is a limited space provided applicants may refer to CV or indicate. This will be acceptable as long as the CV has been attached and provides the required information. Page 1 of the Z83 application form must be initialled and page 2 signed and dated by the applicant. Failure to comply with the above instructions may result in an application being disqualified. Applicants applying for more than one advertised post must submit separate Z83 application forms and CVs in respect to each post being applied for. Should an application be received where an applicant has applied for more than one posts on the same Z83 application form, the applicant will be considered for the first post indicated on the Z83 application form only. Applications will be received via post/courier services, hand deliveries or email. Late applications will not be considered. Regulation 57 (c) and 67 (9) of the Public Service Regulations 2016, as amended, requires the executive authority to ensure that he or she is fully satisfied of the claims being made and the finalisation of Personnel Suitability Checks in order to verify claims and check the candidate for purpose of being fit and proper for employment, respectively. Shortlisted candidates must be willing to undergo normal vetting and verification processes. NOTE: It is the responsibility of all applicants to ensure that foreign qualifications are evaluated by SAQA. Due to large volume of responses anticipated, receipt of applications will not be acknowledged, and correspondence will be limited to shortlisted candidates only. Should you not have heard from us within three months from the closing date, please regard your application as unsuccessful. Entry level requirements for SMS posts: in terms of the Directive on Human Resource Management and Development on Public Service Professionalisation Volume 1 a requirement for appointment into SMS posts is the successful completion of the Senior Management Pre-Entry programme as endorsed by the National School of Governance (NSG). The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https: www.thensg.gov.za/training –course /sms-pre-entry programme/.All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. NOTE: For emailed applications, please submit A Single PDF document or One Attachment per application to the email address designated on the specific position. Kindly Note That The Emailed Applications And Attachments Should Not Exceed 15MB. It remains the candidate’s responsibility to ensure that their application is successfully submitted using the required single pdf document. OTHER POSTS