Inligtingstegnologie-tegnikus

Oorsig

Die Department of Public Works and Infrastructure soek 'n IT-tegnikus om lessenaarondersteuning te verskaf en netwerkinfrastruktuur by sy Cape Town Regional Office in stand te hou.

Vereistes

• 'n Minimum van 'n drie-jaar tersiêre kwalifikasie (NQF Level 6/National Diploma) in Information Technology / Information System, Computer Systems Engineering, Computer Sciences of 'n tersyde relevante kwalifikasie.
• A+ en N+ sertifikate met 'n relevante jare se werkservaring in lessenaarondersteuning in 'n netwerkomgewing.
• Rekenaarvaardighede, goeie kommunikasie-, interpersoonlike en verslagdoeningsvaardighede.
• Professionele, selfgedrewe, onafhanklike individu met probleemoplossings- en oplossingsvaardighede.
• Goeie begrip van MS Windows 10 -11, Microsoft 365-toepassings en eindgebruiker-wolkdienste.
• Begrip van verenigde kommunikasietoepassings en ondersteuning. 'n Geldige bestuurderslisensie.
• Vaardighede: Uitstekende diagnostiese en probleemoplossingsvermoë;
• Uitstekende kommunikasievaardighede;
• Uitstaande organisatoriese en tydbestuur;. Rekenaarvaardighede;. Kommunikasie;. Interpersoonlik.
• Persoonlike eienskappe: Vriendelike en aangename optrede;
• Neem eienaarskap en verantwoordelikheid;
• Besit die dryf om te leer en is aanpasbaar by verandering/nuwe tegnologieë;. Stiptelik;
• Vermoë om onder druk te werk;
• Vermoë om doeltreffend met ander te kommunikeer beide mondeling en skriftelik.
• Gewillig om werkskedule aan te pas in ooreenstemming met kantoorvereistes.

Pligte

• Verskaf gevorderde lessenaarondersteuning en instandhouding oor Microsoft-toepassings, toegang tot besigheidstoepassings, en verenigde kommunikasie-oplossings.
• Ontdek, ondersoek en herstel foute op LAN/WAN-infrastruktuur, rekenaars, randapparatuur, netwerkpunte en sagteware.
• Bied hulp met die beplanning, ontwerp en implementering van LAN/WAN-infrastruktuur asook lessenaar-, skootrekenaar- en drukoplossings.
• Verskaf en handhaaf drukdienste vir transversale stelsels soos LOGIS, PERSAL, BAS, WCS en PMIS.
• Bestuur en handhaaf 'n veilige, stabiele en virusvrye netwerkomgewing.
• Verskaf eindgebruikerondersteuning vir databrugsteune en herstel.
• Monitor plaaslike area-netwerke om optimale prestasie te verseker.
• Skakel met verskaffers en vervaardigers om eindgebruiker-voorvalle op te los.
• Installeer, konfigureer en ondersteun sagteware en toepassings soos benodig.
• Beplan en organiseer die ontplooiing van rekenaarprogramme, toepassings en netwerke (Skootrekenaars, Drukkers, Netwerkkabels, Audiovisueel, Wi-Fi-toegang, Besigheidstoepassings ens.).
• Identifiseer gebruikervereistes vir verkryging en instandhouding van toerusting en rekenaarprogramme.
• Sluit gebruiker- en kantoorinfrastruktuur- of stelselvereistes in by jaarlikse Verkrygingsplanne.
• Ontvang en ondersteun diensverskaffers en tegniese ingenieurs vir gespesialiseerde netwerk- of toepassingsinstallasies.
• Berei voor en neem deel aan die migrasie van gebruikerprofiele op nuut ontplooide stelsels of toepassings.
• Installeer en handhaaf rekenaarstelsels en netwerke om die hoogste funksionaliteit te bereik en die rol van tegnologie te optimaliseer.
• Stel werkstasies op met rekenaars en nodige randapparatuur (roeteerders, drukkers ens.).
• Kontroleer rekenaarhardeware om funksionaliteit te verseker. vervang onderdele soos benodig.
• Installeer en konfigureer rekenaarhardeware, bedryfstelsels en toepassings.
• Identifiseer verouderde hardeware en sagteware en rapporteer die bevindings.
• Verskaf tegniese ondersteuning aan eindgebruikers oor IT-verwante voorvalle en diensversoeke.
• Monitor Helpdesk-kaartjies en los gebruikerprobleme op.
• Voer probleemoplossing uit om probleme te diagnoseer en op te los (herstel of vervang onderdele, ontfouting ens.).
• Skep tydelike gebruikerrekeninge en herstel wagwoorde om te verseker dat die korrekte toestemmings en datasekuriteit toegepas word.
• Voer afstand probleemoplossing uit deur diagnostiese tegnieke en ter sake vrae.
• Verskaf 'n betroubare en stabiele netwerkomgewing.
• Installeer en konfigureer LAN- en WAN-toestelle.
• Installeer en konfigureer Wi-Fi-toegangspunte.
• Installeer en konfigureer Wi-Fi-kliënt op gebruikers se rekenaars.
• Ontplooi en gradeer netwerkbedieners.
• Monitor LAN- en WAN-prestasie en los probleme op.
• Monitor IT-voorraad.
• Voer periodieke voorkomende instandhouding en opgraderings uit.
• Handhaaf diensrekords.
• Handhaaf rekords/lokke van herstelwerk en regstellings en 'n instandhoudingskedule.
• Analiseer die geskiedenis van sagteware- of hardewareprobleme en maak aanbevelings om toekomstige probleme te voorkom.
• Analiseer diensversoeke om algemene tendense en onderliggende probleme te identifiseer.
• Identifiseer en stel moontlike verbeterings aan prosedures voor.
• Verseker volledige nakoming van die databeskermingswet.

Hoe om aan te sollisiteer

For Cape Town: Email to: RecruitCPT26-65@dpw.gov.za

Navrae: Mr. D Gqibela Tel No: (021) 402 2315

Notas

Applications must be submitted on the prescribed Z83 application form (obtainable from any Public Service Department or on the DPSA website link: https:/www.dpsa.gov.za/newsroom/psvc/, which must be signed, initialled and dated by the applicant, and must be accompanied by a detailed curriculum vitae (CV) only. Candidates are not required to submit certified copies of qualifications and related documents on application. Only shortlisted candidates will be required to submit certified copies of qualification and other related documents on or before the date of interview, which should not be older than six months. Should an application be submitted using incorrect/old Z83 application form, such an application will be disqualified. Further take note of the following on completion of Z83 application form: PART A and PART B must be fully completed. PART C - PART G: Noting that there is a limited space provided applicants may refer to CV or indicate. This will be acceptable as long as the CV has been attached and provides the required information. Page 1 of the Z83 application form must be initialled and page 2 signed and dated by the applicant. Failure to comply with the above instructions may result in an application being disqualified. Applicants applying for more than one advertised post must submit separate Z83 application forms and CVs in respect to each post being applied for. Should an application be received where an applicant has applied for more than one posts on the same Z83 application form, the applicant will be considered for the first post indicated on the Z83 application form only. Applications will be received via post/courier services, hand deliveries or email. Late applications will not be considered. Regulation 57 (c) and 67 (9) of the Public Service Regulations 2016, as amended, requires the executive authority to ensure that he or she is fully satisfied of the claims being made and the finalisation of Personnel Suitability Checks in order to verify claims and check the candidate for purpose of being fit and proper for employment, respectively. Shortlisted candidates must be willing to undergo normal vetting and verification processes. NOTE: It is the responsibility of all applicants to ensure that foreign qualifications are evaluated by SAQA. Due to large volume of responses anticipated, receipt of applications will not be acknowledged, and correspondence will be limited to shortlisted candidates only. Should you not have heard from us within three months from the closing date, please regard your application as unsuccessful. Entry level requirements for SMS posts: in terms of the Directive on Human Resource Management and Development on Public Service Professionalisation Volume 1 a requirement for appointment into SMS posts is the successful completion of the Senior Management Pre-Entry programme as endorsed by the National School of Governance (NSG). The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https: www.thensg.gov.za/training –course /sms-pre-entry programme/.All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. NOTE: For emailed applications, please submit A Single PDF document or One Attachment per application to the email address designated on the specific position. Kindly Note That The Emailed Applications And Attachments Should Not Exceed 15MB. It remains the candidate’s responsibility to ensure that their application is successfully submitted using the required single pdf document. OTHER POSTS