Senior Administrative Officer: Administration Support

Overview

Senior Administrative Officer supporting knowledge management and administrative functions at Government Pensions Administration Agency.

Requirements

• A relevant three (3) year National Diploma / Degree in Public Administration, Information Management, Knowledge Management, Social Sciences, Library / Archival Sciences or equivalent qualification.
• Minimum 3 years' experience in the Knowledge Management, Administration, Data Management, Research Services or Registry Management environment.
• Computer literacy which includes a good working knowledge of Microsoft Office Knowledge of Organizational learning systems, information harvesting, and data categorization.
• Knowledge of Programme and project Management.
• Knowledge of Quality Management Systems.
• Knowledge of SA ICT Legislation (SITA act, Electronic Information act, Access to information Act, POPI act).
• Knowledge of PFMA and Treasury Regulations.
• Knowledge of Customer Relationship Management (Channel Management).
• Knowledge of Relevant legislative requirements and GPAA policies and procedure.
• Knowledge of Organizational learning systems, information harvesting, and data categorization.
• Knowledge of Pension fund regulations and rules.
• Knowledge of Compliance.
• Analytical skills.
• Strong leadership and managerial.
• Project Management.
• Computer literacy (MS Office, data analysis tools, and document management systems).
• Planning & Organising skills.
• Decision making & Problem solving. Communications.
• Coordination skills.
• Project Management.
• Ability to work independently.
• Persuasiveness & Flexibility.
• Customer service orientation.
• Ethics and Integrity.
• Ability to work under pressure.

Duties

• The incumbent will be responsible for a wide variety of tasks: Assist in implementing the knowledge Management database and processes of the organisation.
• Draft and implement awareness plans for the GPAA on the new trends and knowledge acquired by the organisation.
• Educate and promote knowledge management practices to new and existing team members to improve the sharing and value of knowledge.
• Assist in design catalogue and publishing the available suite of productivity tools and technologies to optimize the use of knowledge.
• Draft and compile reports on the usage of knowledge articles to demonstrate the benefits and impact of knowledge on service delivery.
• Facilitate the capturing of critical institutional knowledge to prevent loss when personnel exit the department.
• Assist in Conducting Research on based practices that will enable us to achieve its objectives.
• Assist in conducting research based on best practices Ensure the effective Development and implementation of a continuous improvement strategy for the organisation.
• Assist in Identifying and implement remedial action strategies for the GPAA service delivery gaps.
• Coordinate communities of practice, capacity- building sessions, and compile research/evaluation reports for strategic decision-making.
• Administer and maintain electronic document repositories, knowledge bases, and information systems.
• Provide Administrative support to the Unit.
• Provide administrative support to the unit.
• Perform office administrative activities.
• Organise office logistical matters.
• File office correspondence, documents and reports.
• Draft and type standard correspondence and documents.
• Completion of forms and documents relevant to the office.
• Order stationery and equipment for the section.

How to apply

To apply visit: https://erecruitment.gpaa.gov.za/

Enquiries: Felicia Mahlaba Tel No: (012) 319 1455 Enquiries.erecruitment@gpaa.gov.za

Notes

A permanent position of Senior Administrative Officer: Knowledge Management is currently available at the Government Pensions Administration Agency (GPAA): Business Knowledge Management Unit. Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON