Deputy Director: Chief Adjudicator

Overview

Deputy Director Chief Adjudicator at GPAA managing pension adjudication processes and cases requiring legal qualification and management experience.

Requirements

• A relevant three-year bachelor’s degree/B Tech qualification in the Legal field or equivalent qualification, (with at least 360 credits).
• Minimum six (6) years’ appropriate experience, with 3 years in a management role /middle management role.
• Computer literacy that would include a high level of proficiency in Microsoft products.
• Knowledge of Employee Benefits.
• Knowledge of PFMA.
• Knowledge of Special Pensions Act.
• Knowledge of Programme & Project Management.
• Knowledge of GEPF services & products. knowledge of Retirement Fund industry.
• Knowledge of Change Management.
• Knowledge of Adjudication and Appeal Processes.
• Analytical Skills.
• Financial Management.
• Customer Relations.
• Problem solving.
• Effective communication at all levels.
• Presentation skills.
• Organizing & coordination skills.
• Computer literacy.
• Motivational skills.
• Customer Orientated.
• Outgoing Personality.
• Ability to build strong network relationships.
• Ability to work in a team environment

Duties

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Manage process of Adjudication applications: Oversee the preparation of cases to be heard for adjudication.
• Review and evaluate merits and demerits of adjudication cases.
• Determine if cases are legible for appeal or not.
• Manage the drafting of adjudication reports.
• Provide detailed information to the appeal panel on review cases.
• Develop and implement Special Pensions Adjudication administration processes, guidelines and processes: Undertake research on latest trend with regards to administration of Adjudication processes.
• Develop a comprehensive and concise guideline on management of and administration of adjudication processes.
• Ensure that the guideline is in line with GPAA strategic objectives and contribute to effective service delivery.
• Develop Special Pensions adjudication risk assessment procedures and implement risk mitigation measures.
• Oversee continuous adherence to adjudication administration guidelines and policies Manage all resources of the unit: Set, agree and monitor performance of direct reports, check that it is aligned with planned targets.
• Allocate work according to the individual workload, expertise, and developmental needs of the individual.
• Identify development and succession planning requirements.
• Ensure employment equity compliance.
• Monitor that outputs are achieved against business requirements.
• Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures.
• Motivate staff through the implementation of various reward mechanisms.
• Facilitate departmental communication through appropriate structures and systems.
• Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

How to apply

To apply visit: https://erecruitment.gpaa.gov.za/

Enquiries: Felicia Mahlaba Tel No: (012) 319 1455 Enquiries.erecruitment@gpaa.gov.za

Notes

One permanent position of Deputy Director – Chief Adjudication is currently available at the Government Pensions Administration Agency (GPAA): Special Pensions Unit. Effective from 19 June 2026, the GPAA now utilises an e-Recruitment System which means all applicants must login/register to apply for positions, we only accept e-Recruitment online applications. The applicant’s profile on the e Recruitment is equivalent to the newly approved Z83, and it is the responsibility of applicants to ensure their profiles are fully completed or their applications will not be considered, as per the DPSA Practice Note. Certain documentation will still be required to be uploaded on the system such as copies of all qualifications including National Senior Certificate/Matric certificate, ID, etc., however these documents need not be certified at point of application, however certification will be required prior to attending the interview. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Please note: All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It should be noted that the GPAA does not support the use of Artificial Intelligence (AI) in any of its recruitment and selection processes and will disqualify an application if it picks up the use of AI when completing assessments without acknowledging the source of information. Successful completion of the Nyukela Public Service SMS Pre-entry Programme as endorsed by the National School of Government, available as an online course on https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to finalisation of appointment, is a requirement for all SMS positions. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards in line with the new DPSA Directive effective 01 April 2024. By submitting your application, it also means you consent to the GPAA processing your information for Human Resources Management purposes. It is the applicant’s responsibility to have all their foreign qualifications (this includes O and A level certificates) evaluated by the South African Qualifications Authority (SAQA), at your own expense. Upon appointment, successful candidates will be required to sign a Performance Agreement within 3 months from date of appointment and for candidates whose appointment exceeds 12 calendar months will be appointed on probation for the period of twelve (12) calendar months excluding leave taken as prescribed by Public Service Regulation 68. The status of your application will be visible on the e-Recruitment system. However, if you have not received feedback from the GPAA within 6 months of the closing date, please regard your application as unsuccessful. The candidate must take note: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. Note: The GPAA reserves the right not to fill the below-mentioned posts, withdraw or to put on-hold a position and/or to re-advertise a post. MANAGEMENT ECHELON