Isikhundla sikaPhini Mkhulu: Ekuqondiseni Izinguquko Nokuhanjiswa Kwezinsizakalo

Okubalulekile

Isikhundla sikaPhini Mkhulu eDepartment of Tourism ePretoria esibhekene nokuqondisa izinguquko nemizamo yokuphucula ukuhanjiswa kwezinsizakalo.

Izidingo

• Iziqu ezivunyiwe ezingeni le-NQF level 7 ku-Work Study / Management Services / Operations Management / Organisational Development / Change Management / Industrial Psychology / Human Resource Management noma inkundla ehlobene nayo.
• Unyaka be-5 wamava kokuqondiseni izinguquko, ukuthuthuka kohlukaniso lwezinhlangano, ukuphucula ukuhanjiswa kwezinsizakalo, Batho Pele kanye/noma emoyeni walawulo peminye imisebenzi, okukhomba ukuthi eminye iminyaka eyi-three (3) kumele ibe ezingeni lokuqondisa abanye.
• Isakhiwo somthetho nesilawuzo: Public Service Act of 1994 njengokulungisiwe.
• Public Service Regulations, 2016 njengokulungisiwe.
• Public Finance Management Act, 1999 njengokulungisiwe (PFMA).
• Treasury Regulations of 2005 njengokulungisiwe.
• The white Paper on Transforming Public Service Delivery (Batho Pele) (WPTPSD), 1997.
• Public Service Charter Directive.
• Operational Management Framework.
• Complaints and Compliments Management Framework (CCMF), 2013.All applicable directives from relevant authorities).
• Ulwazi mayelana: Ukuthuthukiswa, ukuhlaziywa nokuphoqelelwa kwezinqubo.
• Ukuqondisa Izinguquko.
• Ukuqondisa Imiklamo.
• Ukuqondiswa Kwabathengi Nokuphendula.
• Ukuphucula Ukuhanjiswa Kwezinsizakalo.
• Ukuqondiswa Kwemiklamo Namaphrojekthi.
• Ukuqondiswa kwabantu nokunikelwa amandla.
• Ikhono loluhlelo, ukuhlela nokuhambisana.
• Amakhono okuxhumana ahle (okuthiwa nokubhalwayo).
• Ukukwazi ukusebenzisa ikhompyutha.
• Amakhono okuxhumana nabantu.
• Amakhono ahlaziyayo.
• Amakhono okuxazulula izinkinga.
• Ukuqondisa Iqembu.
• Amakhono acwaningo.
• Amakhono okwenza kuhlale kuhamba nokuhamba kahle imihlangano.
• Ukukwazi ukusebenza wedwa nas eqenjini.
• Ukuba nomthelela omutsha.
• Ukuzezelwa Izinkinga.
• Ukukhuluma kucace. Ukuzethemba.
• Ukuba nomthelela nokukhuthaza.
• Ilayisenisi yokushayela elisebenzayo (abantu abasikhohlakeni abakwazi ukushayela bazosacatshangelwa).

Umsebenzi

• Umphakeli opumelelayo uzobekwa umsila ekwakheni nokuphoqelela imizamo yokuqondisa izinguquko;
• Ukuqamba, ukubuyekeza nokubuka ukuphoqelelwa kohlaka lomnyango lokuqondisa izinguquko;
• Ukuqamba nokuphoqelela izu Izu Iokuqondisa izinguquko ngokuphendula imiklamo yemiklamo yokuqondisa izinguquko emnyangweni;
• Ukuqamba imibuzo yamasiko kanye nokuhlola ukubuka izidingo zokuqondisa izinguquko kuMnyango;
• Ukubeka izidingo zokuqondisa izinguquko ezihambisana noshintsho kuzinhlelo kanye namasu (okuhlanganisa izinhlelo namasu e-IT);
• Ukusebenza kanye nokukhuthaza abahlanganyeli kulezo zidingo zokuqondisa izinguquko, njengesigqiki sendawo yoshintsho eMnyangweni;
• Ukuqamba ukungenisa izinto ukuze kuxazulule izidingo zokuqondisa izinguquko;
• Ukuxhumana, ukukhuthaza, nokuxhumana nabaphathi bemisebenzi kanye nabasebenzi ukuthola ukwamukelwa nokuphoqelelwa koshintsho;
• Ukuthola futhi ukwakheza imiyalezo ehlobene kanye nezinto ezisekela ukuqondisa izinguquko;
• Ukubuka abagqibi boshintsho eMnyangweni bese kuqinisekisa ukufakwa kwabo ngendlela efe limayo;
• Ukwenza kube lula ukuqamba ukweluleka ukunika amandla abagqibi boshintsho boMnyango;
• Ukukala futhi ukuhlola imininingwane nokuqhubekela phambili ngokungakumeli;
• Ukuqondisa ukuqamba nokuphoqelelwa kwezinhlelo zokuphucula ukuhanjiswa kwezinsizakalo kuMnyango;
• Ukuqondisa ukucubungula, ukuqamba, ukuphoqelela, ukubuka, ukubika nokuqondisa ukuphucula ukuhanjiswa kwezinsizakalo emnyangweni;
• Ukuqamba futhi ukuqondise ukuphoqelelwa kweNqubo nomthethoshele yokuqondiswa kwabathengi;
• Ukuqinisekisa ukuthi umnyango uqambe uhlelo lokuphathwa kwezimalo lokuphathwa kwezinto zokwazisa ezisuselwa kubathengi nezibongo ezingakha izindawo eziyisikhungo zokuphucula ukwaneliseka kwabathengi kanye nabakhulelayo ngendlela okushiwo kuyo i-Complaints and Compliments Management Framework;
• (CCMF), 2013;
• Ukusungula futhi ukuhlala uxhumana nabathengi kanye nabahlanganyeli bese uphendula imibuzo;
• Ukuqamba, ukuphoqelela, futhi ukuhlala uhlele uhlelo lokuhema ukuthi lube yinto ekuxhaswa ukwaziswa kwabathengi;
• Ukwakha imibuzo yokuphucula ukwaziswa kwabathengi (ngaphakathi nangaphandle);
• Ukuhlanganyela emihlanganweni yekhaya yokuhanjiswa kwezinsizakalo kanye nobuntsha bokuhlola;
• Ukuqamba futhi ukuhlola isibongozo sezidingo zokuhanjiswa kwezinsizakalo emnyangweni;
• Ukuqondisa ukuqamba, ukuhlaza nokuphoqelela izilinganiso ezingangeni emhlabeni nangenesibili zamazinga nobuhle besebenza umnyango azohlinzeka ngawo;
• Ukuqamba futhi ukuhlola isibongozo soMnyango sokuhanjiswa kwezinsizakalo;
• Ukuhlola ukusebenza komnyango ngokwezilinganiso nokukhiqiza izibiko zonyaka zonke;
• Ukuphoqelelwa kwe-Operational Management Framework (OMF) ngokubambisana neyunithi le-Organizational Development;
• Ukuqondisa nokubuka ukuphoqelelwa kwezinhlelo ze-Batho Pele Programmes;
• Ukuphatha izinhlelo zokuphucula ukwaziswa kwabathengi;
• Ukuqamba, ukuhlola nokubuka ukuphoqelelwa kohlaka le-Batho Pele Plan;
• Ukuphatha izinhlelo ze-Batho Pele Programmes emnyangweni;
• Ukuqinisekisa ukuhlalwa kwezibiko ze-Batho Pele compliance;
• Ukuqoka umnyango emizameni yamahlelo emihlanganweni nemiqophyo ye-Batho Pele;
• Ukwenza kube lula imigcabo yokuqonda Amalungelo Akho kanye ne-Service Excellence Awards emnyangweni;
• Ukuqamba i-Batho Pele Forum yoMnyango bese eqondisa imiklamo yayo;
• Ukuqinisekisa ukuphuculwa kwezidingo zabathengi, ubuhlobo babathengi kanye namasu abokunakekelwa abathengi.

Indlela yokukhumbula

Email application: Recruitment6226@tourism.gov.za

Imibuzo: Mr T Koena Tel No: (012) 444 6154

Amanothi

EE Requirements: Coloured Male and White Male candidates as well as Youth and People with Disabilities are encouraged to apply. Application must include a new Z83 form and CV only. Electronic applications must be in PDF format and made up of a single document file. Indicate the correct job title and the reference number of the post on the subject line of your email. Applications quoting the relevant reference number must be submitted on the new Z83 form, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (i.e. old Z83 form) will not be considered. Each post’s advertisement must be accompanied by its own application form for employment and must be fully completed, initialled, and signed by the applicant as instructed below. Failure to fully complete, initial, and sign the Z83 form will lead to the disqualification of the application during the selection process. All fields of Sections A, B, C, and D of the new Z83 form must be completed in full. Due to the limited space on the new Z83 form, it is acceptable for applicants to refer to their CV or indicate “see attached” in respect of Sections E, F and G. However, the question related to conditions that prevent re-appointment under Part “F” must be answered, and the declaration signed. Only an updated comprehensive CV (with detailed previous experience, if any) and a completed and signed new Z83 application form are required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview, following the communication from Human Resource Management, and such qualifications and other related documents will be in line with the requirements of the advert. Applicants in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualifications Authority (SAQA) (only when shortlisted). Applicants who do not comply with the abovementioned instructions/ requirements, or whose applications were received late, will not be considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Appointment validity will be conditional to signing of the employment contract, performance agreement, and annual financial disclosure, and attainment of a security clearance (vetting) applicable to the post. The Department reserves the right not to make an appointment. By applying for this post, you are consenting to the Department of Tourism processing your personal information, subject to POPIA. MANAGEMENT ECHELON