Telkom Operator

Overview

Manage a high-volume switchboard, helpdesk and telephonic enquiries at Macassar CDC in Khayelitsha, requiring Grade 9 and switchboard experience.

Requirements

• Minimum educational qualification: General Education and Training Certificate (GETC)/Grade 9 (Std. 7).
• Experience: Appropriate experience in the operating of a high-volume switchboard, a messaging/ paging system and managing an enquiry/ helpdesk.
• Competencies (knowledge/skills): Good communication (verbal and written) and interpersonal skills.
• Excellent telephone etiquette.
• Willingness to work under pressure, unsupervised and in a team environment.
• Willingness to work shifts, including public holidays, weekends and overtime.
• Computer literacy (MS Office: Word, Excel and PowerPoint).

Duties

• Manage switchboard, email and telephonic enquiries, dispatching calls, taking and delivering messages, making announcements and paging staff over intercom.
• Manage the facility helpdesk.
• Effective telecommunication and support service to the facility.
• Handle all internal and external calls and general enquiries.
• Handle all telecommunication equipment and related tasks to ensure that all equipment is in working order, report all faults timeously to line manager.
• Maintain and update internal directory.
• Keep records of all official and private calls and print and distribute monthly telephone accounts.
• Provide clerical and administrative support to colleagues and supervisor.

How to apply

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Enquiries: Mr F Wilson Tel No: (021) 857-2330

Notes

No payment of any kind is required when applying for this post. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department. Kindly note that excess personnel will receive preference. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. ERRATUM: Kindly note that the advert for the Post 32/333: Assistant Manager Nursing (Primary Health Care) Nomzamo CDC, Khayelitsha/Eastern Sub- structure, Salary R785 568 per annum Centre: Nomzamo CDC advertised in the Public Service Vacancy 32 dated 04 September 2026, with reference number Post 32/333: Post has been cancelled. Kindly note that the advert for the POST 32/331: Deputy Director: Employee Relations (Dispute Resolutions, Misconduct And Litigation) Directorate: Employee Relations, Salary R 932 292 per annum (A portion of the package can be structured according to the individual's personal needs.) Centre: Head Office, Cape Town (Stationed on the premises of Stikland Hospital) advertised in the Public Service Vacancy 32 dated 04 September 2026, with reference number Post 32/331: Post must be amended to include driver’s licence. OTHER POSTS