Internship: Declarations and Call Centre Services

Overview

Internship providing call centre and helpdesk support at the Unemployment Insurance Fund in Pretoria, requiring an NQF Level 6 undergraduate qualification with no prior internship experience.

Requirements

• An undergraduate qualification in Contact Centre Management/ Business Management/ Business Administration/ Administration Management/ Public Administration/ Financial Management at NQF Level 6 as recognized by SAQA.
• No experience required.
• Never participated in any internship programme (for both public and private sector).
• Knowledge: Unemployment Insurance Act and Regulations.
• Unemployment Insurance Contribution Act.
• Batho Pele Principles.
• Call Centre Operating System.
• Skills: Computer Literacy.
• Communication (Verbal and written). Listening. Interpersonal.
• Customer Focused.
• Telephone Etiquette.

Duties

• Support inbound and outbound call services.
• Support helpdesk services.
• Support maintenance of employer database.

How to apply

E-mail: UIF-Intern41@labour.gov.za FOR ATTENTION : Sub-directorate: Human Resources Practices, UIF

Enquiries: Mr GV Kegakilwe at 082 600 9378 / TN Dire at 082 894 4197

Notes

The Department of Employment and Labour would like to invite qualifying applicants to apply for Unemployment Insurance Fund Graduate Internship programme, for the Financial year 2027/2028 to 2029. The Graduate Programme is meant to provide work exposure to graduates in their fields of studies. The applicants must be unemployed, never participated in any Internship Programme (both Public or Private sector). OTHER POSTS