Klantsorgagent

Oorsig

Klantsorgagent wat die Government Employees Housing Scheme op vlak 06 in Pretoria ondersteun, navrae hanteer en kapasiteitsbou aan departemente verskaf.

Vereistes

• 'n Senior Sertifikaat, 'n minimum kwalifikasie op NQF-vlak 4 in Klantsorg / Bemarking / Kommunikasie / Menslike Hulpbronbestuur soos deur SAQA erken.
• Kennis van die Government Employees Housing Scheme en sy produktoebied, kennis van openbare diensadministrasie, kennis van die Batho Pele-beginsel, kennis van Diensvoorwaardes, kennis van die Public Service Act en kennis van Public Service Regulations.
• Generiese vaardighede: Skriftelike en mondelinge kommunikasievaardighede, fasiliteringsvaardighede, aanbiedingsvaardighede, beplannings- en organisasievaardighede, rekenaarvaardighede, kliëntgerigtheid, konflikbestuur, interpersoonlike verhoudingsvaardighede, verslagskryfvaardighede, probleemoplossing, en oplossingsgerig en innoverend.
• Attribute: Goeie telefoonetiket, vindingryk, veerkragtig en buigsaam, professioneel, selfversekerd, passievol en 'n spanwerker.
• Tegniese vaardighede: Klantsorg- en bemarkingsvaardighede.

Pligte

• Verskaf kapasiteitsbou en ondersteuning aan regeringsdepartemente en werknemers rakende GEHS-dienste en -produkte.
• Reageer op kliëntnavrae, klagtes en geskille oor GEHS-produkte en -dienste.
• Verskaf leiding en bystand aan regeringsdepartemente en werknemers om navrae, klagtes en geskille rakende huisvestingstoelaag-voordele te besleg.
• Help regeringswerknemers met die proses om by die GEHS in te skryf.
• Hanteer inkomende oproepe en e-posse van regeringswerknemers en verwys tersaaklike navrae na die toepaslike amptenare.
• Verskaf kapasiteitsbou aan regeringsdepartemente deur middel van GEHS-opvoedings- en uitreiksessies.
• Ontwikkel projekplanne vir die GEHS-opvoedings- en uitreiksessies.
• Verskaf ondersteuning by inhoudontwikkeling vir GEHS-handelsmerk- en bemarkingsmateriaal en die opdatering van die webwerf.

Hoe om aan te sollisiteer

quoting the reference number must be addressed to Mr. Thabang Ntsiko. Applications must be posted to the Department of Public Service and Administration, Private Bag X916, Pretoria, 0001, or delivered to 546 Edmond Street, Batho Pele House, cnr. Edmond and Hamilton Street, Pretoria, Arcadia 0083, or emailed. E-mail your application to Advert182026@dpsa.gov.za

Navrae: Ms. I.M. Selepe Tel No: (012) 336 1323

Notas

Applications must quote the relevant reference number and consist of: A fully completed and signed NEW Z83 form which can be downloaded at https://www.dpsa.gov.za/newsroom/psvc/.’’From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered”, a recent comprehensive CV; contactable referees (telephone numbers and email addresses must be indicated); Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit the Z83 and a detailed curriculum vitae (Only shortlisted candidates will be required to submit certified documents, all non- SA citizens must attach a copy of proof of permanent residence in South Africa on or before the day of the interviews). Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). All shortlisted candidates will be subjected to personnel suitability checks on criminal records, citizenship verification, financial records, qualification verification and applicants could be required to provide consent for access to their social media accounts. Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. OTHER POSTS