Administrative Officer: Complaints Registration

Okubalulekile

Administrative Officer: Complaints Registration at National Prosecuting Authority.

Izidingo

• An appropriate three (3) year Diploma (NQF 6) in policing, Forensic Investigation, Internal Auditing and Criminology.
• Two (2) years relevant experience.
• Knowledge and experience in dealing with complaints and complainants.
• Knowledge of case management/data management and general administration skills.
• Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility.
• Certification as an Ethics Officer will be an added advantage.
• Knowledge of legislation and regulations pertaining to Public Service Administration including the Public Service Act 103 of 1994, NPA Act, Basic Conditions of Employment Act, Public Service Regulations 2016, Public Finance Management Act, No.1 of 1999, Protected Disclosures Act 26 of 2000, Public Administration Act 11 of 2014.
• General computer literacy skills and knowledge in programs such as Ms Word, Excel, Ms outlook and PowerPoint.
• Good presentation skills.
• Written and verbal communication skills.
• Research skills and interpersonal skills.
• Willing to travel extensively.
• Candidates to be appointed in or assigned to the Office for Ethics and Accountability (OEA) must disclose to the office particulars of all registrable financial interests, obtain security clearance following a vetting conducted in terms of the National Strategic Intelligence Act 1994 as well as a Lifestyle review conducted.
• No previous convictions or pending cases.
• Good administration skills.
• People management and empowerment.
• Strategic capability and leadership.
• Planning and prioritising skills.
• Customer focus and responsiveness.
• Problem solving and Decision Making.
• Valid driver’s license.

Umsebenzi

• Provide an effective scanning of internal and external complaints received by the NPA.
• Provide reports on complaints received.
• Scan and capture complaints on the database.
• Allocation of complaints to relevant business unit for further action.
• Categories alerts against criteria.
• Identify complaints reviewed and allocated to various units for action.
• Provide feedback on complaints lodged on the database.
• Obtain outcome and update outcome on cases from relevant business units.
• Provide administrative support duties to the Service Inspection and Improvements Division.
• Compile monthly, quarterly and annual reports on complaints detected.
• Update registers and statistics.

Indlela yokukhumbula

e mail: Recruit2026316@npa.gov.za

Imibuzo: Salome Modibedi Tel No: (012) 845 6813

Amanothi

Applicants must apply by submitting applications on the most recent Z83 form obtainable from any Public Service Department or on the DPSA web site link: https://www.dpsa.gov.za/newsroom/psvc/ and a comprehensive CV only (with detailed experience information). Failure to do so will result in your application being disqualified. Only shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents on or before the day of the interview following communication from Human Resources. Foreign qualifications must be accompanied by an evaluation report issued by SAQA (only when shortlisted). It is the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation (only when shortlisted). All applications must reach the NPA on/or before the closing date. No late applications will be accepted/processed. Documents should not be password protected, and ZIP files will be blocked. The NPA cannot be held responsible for server delays. All applications must reach the NPA on/or before the closing date. No late applications will be accepted/processed. The applicant’s attention is drawn to the fact that the NPA uses an Electronic Response Handling System in terms of e-mailed applications. Please Do Not contact the NPA directly after you have e-mailed your applications to enquire if your application(s) have been received. If you have not received an acknowledgement of receipt within one week after the closing date, then you can contact the NPA. The NPA reserves the right not to fill any particular position. If you do not hear from us within (6) six months from the closing date of the advert, please accept that your application was unsuccessful. Successful candidates will be subjected to a security clearance of at least confidential. Appointment to this position will be provisional, pending the issue of security clearance. Fingerprints will be taken on the day of the interview. The social media accounts of shortlisted applicants may be accessed as part of the verification process. A valid driver’s license will be a requirement where applicable. All shortlisted candidates, including SMS, shall undertake two pre- entry assessments which are, a practical exercise and an integrity (ethical conduct) assessment. All SMS posts will be subjected to a lifestyle audit. SMS posts will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the NPA. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. A pre-entry certificate obtained from the National School of Government (NSG) is required for all SMS applicants for Public Service Act positions in the NPA (SMS pre-entry certificate to be submitted prior to appointment). NPA Act appointments are exempted from the pre-entry certificate requirement. This is a Public Service specific training programme. The name of the course is Certificate for entry into the SMS. The full details can be sourced from the link https://www.thensg.gov.za/training- course/sms-pre-entry-programme/.. Applicants are advised that from 1 January 2021 a new application form for employment (Z83) is in use. The new application for employment form can be downloaded at www.dpsa.gov.za- vacancies. From 1 January 2021 should an application be received using the incorrect (old) application for employment (Z83), it will not be considered. NB! Applicants Who Are Successful Must Please Note That The NPA Is Not In A Position To Pay Resettlement Costs OTHER POSTS