Senior Telecom Operator

Inkrwelo yokuqwalasela

Senior Telecom Operator needed in Pretoria to manage switchboard services, screen calls and maintain contact databases, requiring Grade 12 and one year of switchboard experience.

Imfuneko

• Minimum requirements: Applicants must be in possession of a Grade 12 Certificate.
• Minimum of 1-year relevant working experience within a switchboard environment Job related knowledge: Knowledge of Microsoft packages.
• Job related skills: Telephone etiquette.
• Computer literacy.
• Customer care.
• Good communication (verbal and written).
• Interpersonal relations.
• Ability to operate a switchboard.
• Ability to communicate well with people at different levels and from different backgrounds.
• Ability to learn the Department's service delivery components.
• Ability to take initiatives.
• Ability to work independently.
• Ability to organise work.
• Ability to prioritise work.

Imiqobo

• Render telephone services.
• Keep and maintain incoming and outgoing calls register of the component.
• Screen and forward calls.
• Receive telephone messages.
• Record telephone messages.
• Develop and maintain a database of contact numbers for all officials.
• Provide information to clients and address all general enquiries.
• Render customer services.
• Ensure that consumers are referred promptly and correctly.
• Ensure that customers are always attended to.
• Supply basic information to customers regarding the department’s services when required.
• Manage switchboard service.
• Operate switchboard by always answering incoming and outgoing calls.
• Keep database of other important contact numbers on an on-going basis.
• Report faults on the telephone system and report to the supervisor and service provider when needed.
• Identify and inspect default and defective equipment.
• Utilise the Telephone Management System to monitor telephone costs on an ongoing basis.
• Ensure that switchboard and all telephone lines are always in working condition.
• Administer telephone accounts.
• Complete telephone register and submit to supervisor.
• Reconcile private telephone with register and submit to supervisor.
• Implement barring and other facilities.
• Update internal telephone directory when required.
• Distribute internal telephone directory to internal users when required.
• Print telephone cost report for each extension monthly.
• Allocate and monitor pin codes.

Indlela yokuqoka

Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to Post246@dlrrd.gov.za

Imibuzo: Mr P Chuene Tel No: (012) 312 8644

Amanqaku

EE Targets: African, Coloured and Indian Males, and Coloured and Indian Females, and Persons with Disabilities. To apply, submit a completed Z83 form and detailed Curriculum Vitae (PDF document to a maximum of 10 megabytes) via e-mail or hand delivery. The Department will not be held responsible for server delays. Late applications due to technical issues will not be considered. Shortlisted candidates must provide certified copies of required documents (Identity Document, qualifications, etc) where necessary and service certificates to support senior management experience to Human Resources before the interviews, including South African Qualifications Authority (SAQA) evaluation reports for foreign qualifications. Failure to comply will result in disqualification. All shortlisted candidate, including the SMS, shall undertake two pre-entry assessments, one will be a practical exercise to determine a candidates suitability based on the posts technical and generic requirements and the other must be integrity (ethical conduct) assessment. To be appointed at Senior Management Service (SMS) level, you must complete the SMS Pre-entry programme offered by the National School of Government (NSG). Find course details here: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/ appointment is subject to successful completion of the Nyukela Programme: Pre-entry Certificate to SMS and submission of proof. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity NB: Please note that false or fraudulent qualifications submitted by applicants will be reported to the South African Police Services (SAPS), and a criminal case shall be opened. Applications: Please submit your application before the closing date as late applications will not be considered. Do not submit duplicate applications. If applying for multiple posts, submit separate applications for each post. Applications submitted via email will be acknowledged via an automated response. Applications received manually will not be acknowledged due to high volumes of applications received. If you have not heard from us within 3 months, please consider your application to be unsuccessful. Should, during any stage of the recruitment process, a moratorium be placed on the filling of posts or the Department is affected by any process such as, but not limited to, restructuring or reorganisation of posts, the Department reserves the right to cancel the recruitment process and re-advertise the post at any time in the future. Important: DLRRD is an equal opportunity employer committed to promoting representivity and affirmative action. We encourage applications from all qualified candidates. The Department reserves the right not to fill vacancies. By applying you consent to the collection and processing of your personal information for recruitment purposes. Shortlisted candidates will be required to be available for assessments and interviews at a date and time as determined by the Department. Shortlisted candidates will undergo personnel suitability checks, security vetting and reference checks (including social media profiles). Applications must declare any pending criminal, disciplinary or any other allegations or investigations. Successful candidates must pass security clearance, sign an employment contract, sign an annual performance agreement and disclose financial interests. All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may be associated with. Failure to disclose relevant information may result in disqualification or termination. ERRATUM: The position of Secretary with Ref No: 3/1/1/1/2026/221 for the Directorate: Forensic Investigation: Gauteng (Pretoria) that was advertised in Public Service Vacancy Circular 33 dated 11 September 2026 has reference. Applicants are advised that the position has been withdrawn. The Department apologies for any inconvenience caused. MANAGEMENT ECHELON