Umphathi: I-Inbound

Inkrwelo yokuqwalasela

Kufunekwa umphathi kwi Compensation Fund ePretoria ukuze alungiselele iinkonzo zokukhathalela abathengi kwe-inbound aze alawule abasebenzi, kufuneka anemviqeko ye-NQF Level 6 naneminyaka emi-2 yamava.

Imfuneko

• Isifundo se-Undergraduate (NQF Level 6) esivunywa yi-SAQA kwi Communications / Marketing Management / Business Administration / Management / Public Management / Administration / Contact Centre Management / Administrative Management.
• Iiminyaka elishumi emi-2 yamava asebenzayo kwimvelaphi yokukhathalela abathengi.
• Ulwazi: Ulwazi lweemigaqo, umthetho nengqungquthela ezibalulekileyo (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations).
• Ulwazi lwe-Digital / iinkqubo ezisebenzayo kwiCall Centre.
• Ulawulo lokubiza.
• Ulawulo lwemibuzo.
• Uphuhliso noLawulo lwamabango.
• I-Compensation Fund, iinkqubo, iinkqubo zolawulo, iinkqubo.
• Iimbonakaliso nemiqonqo ye-Contact Centre.
• Iimfuno zokusebenza kwe-Contact Centre.
• Iinkonzo zabathengi (Iimvisiswano ze-Batho Pele).
• Iinkqubo neenkqubo zoKhathalelo lwaBathengi.
• Iimfuno zoMthetho: i-Public Service Regulation.
• Amakhono: Ulawulo lokubiza.
• Ukugcina idatha / ukubiza idatha.
• Uqeqesho nokuqaqambisa.
• Ukucinga ngokubaluleka nokuqamba.
• Ukumisela iNdlela.
• Ukusebenza nokuqwalasela. uLawulo lweNkqubo / uLawulo loMsebenzi. uQinisekiso loMgangatho. uLawulo loLwazi. uLawulo loMngcipheko. uPhuhliso loNnikelo lwaNkonzo.
• Uphuhliso noBudlelwane ngoBabango.

Imiqobo

• Lungiselela iinkqubo zomgangatho ezikhokelwa ngabathengi ze-inbound.
• Lungiselela ukuqinisekisa isisombululo semibuzo se-inbound.
• Phathiswa yonke imibuzo yeenkonzo ze-COID uze unike izimvo.
• Lawula abasebenzi kwindlu.

Indlela yokuqoka

Direct Your Applications to: Jobs-CF15@labour.gov.za FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration

Imibuzo: Mr K Shaku Cell: 064 966 0224

Amanqaku

Priority will be given to Persons with disability, Indians and Whites Online application must include an application form Z83 and CV as one attachment, indicate the correct job title and correct reference number of the post on the email. Use the correct email address associated with the post. Applications quoting the relevant reference number, correct job title and correct name of the Department must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the old Z83 application form will not be considered. Each application for each post (s) must have its own application form. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Only an updated comprehensive CV and a completed, initialled and signed Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in posession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Failure to submit all the requested documents will result in the application not being considered. Applicants who do not comply with the application instructions/requirements, as well as applications received late will not be considered. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The requirements for application of Senior Management Services (SMS) include the successful completion of an SMS Pre-entry programme (Nyukela) as endorsed by the National School Government (NSG). Prior to appointment, a candidate should therefore have proof that they have registered for the Pre- Entry Certificate and have completed the course. The cost for Nyukela is at the applicant’s own expense. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: https://www.thensg.gov.za/training-course/sms-pre- entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. Successful candidates will be required to enter into an employment contract and a performance agreement. The Department reserves the right not to make any appointment(s) to the below advertised post(s). Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. The Department is an equal opportunity affirmative action employer. The Employment Equity targets will be taken into consideration during the selection process. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s). MANAGEMENT ECHELON