Data Capturer: Complaints and Mandatory Reporting

Inkrwelo yokuqwalasela

Capture and maintain complaint and incident data for the Judicial Inspectorate for Correctional Services in Centurion, requiring a Grade 12 certificate and one to two years' data capturing experience.

Imfuneko

• Applicants must be in possession of a Grade 12 (Senior Certificate).
• A Certificate in Office Administration, Information Management, Public Administration, Records Management, Computer Studies or Data Management will be an added advantage.
• Minimum 1 to 2 years’ experience in data capturing, administration, records management or information management environment.
• Added advantage: experience in case management systems, complaints management systems, statistical reporting, database administration, public sector administration and legal, correctional services or oversight environments.
• Knowledge of records management principles, information management practices, data capturing procedures, Microsoft Excel, Microsoft Word, electronic document management systems, Protection of Personal Information Act (POPIA) and Public Service administrative procedures.
• Skills and competencies: computer literacy, data capturing, accuracy, attention to detail, record keeping, report writing, communication skills, planning and organising, confidentiality, client orientation, problem solving, ability to work under pressure and ability to work independently and as part of a team.

Imiqobo

• The successful candidate will be responsible for providing data capturing and records management services to the Complaints and Mandatory Reporting Units by capturing, updating, verifying and maintaining complaint and incident information, generating statistical reports and ensuring the accuracy, integrity and availability of oversight information.
• Capture complaints and mandatory reporting information on approved databases and systems, update existing records, process data timeously and verify captured information against source documents.
• Identify incomplete information, detect and correct data errors, verify accuracy of captured records, monitor data quality standards and ensure consistency of information across systems.
• Maintain electronic and physical records, file complaint and incident reports, track movement of documents, maintain registers and ensure safekeeping of confidential information.
• Generate daily, weekly and monthly statistics, compile data for management reports, assist with trend analysis reports, produce information required by Senior Case Officers and support reporting for quarterly and annual reports.
• Support Senior Case Officers with data retrieval, prepare information required for investigations, monitor outstanding records, assist in updating case status PUBLIC information and provide administrative support to the Complaints and Mandatory Reporting Units.
• Maintain complaint and mandatory reporting databases, monitor completeness of electronic records, generate reports from databases, assist users with information retrieval and report system defects or data discrepancies.

Indlela yokuqoka

Applications to be submitted through following link: https://forms.gle/LZsSvYwYhZo9vG6D8 or hand delivered to Block C3, Eco Origins Office Park, Witch-hazel Street, Centurion, 0046. FOR ATTENTION : Human Resources

Imibuzo: Ms S Wesson Tel No: (021) 421 1012

Amanqaku

All attachments for online application must include an application form Z83 and CV only, in PDF and as one (1) document or attachment and saved with surname and initials. JPEG (picture/snapshot) applications will not be accepted. Failure to do so will result in your application being disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All applications must reach the Judicial Inspectorate for Correctional Services (JICS) on/or before the closing date and time. JICS cannot be held responsible for server delays. Applications submitted in any other way other than the published link or hand delivery will be treated as invalid. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83, it is acceptable for applicants to indicate “refer to CV” or “see attached”. However, the question related to conditions that prevent re- appointment under Part “F” must be answered and the declaration signed. Only an updated comprehensive CV (with detailed previous experience, if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non- RSA Citizens / Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Applicants who do not comply with the abovementioned instructions/requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s suitability based on the posts’ technical and generic requirements. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used for the sole purpose of this application and will not be shared with third parties without prior consent unless required by law. Due to the large number of responses anticipated, correspondence will be limited to short-listed candidates only. If you have not been contacted within three months of the closing date of the advertisement, please accept that your application has been unsuccessful. The JICS reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be required to enter into an employment contract and a performance agreement. All costs associated with an application will be borne by the applicant. The appointment will be made according to the Public Service Act of 1994. All shortlisted candidates, including the SMS, shall undertake two pre- entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. PUBLIC OTHER POSTS