Senior Adminstartion Officer: Operations

Overview

Senior administration officers needed at multiple labour centres across Gauteng and North West to deliver unemployment insurance services and supervise claims processing operations.

Requirements

• An undergraduate qualification in Business Administration or Management / Public Administration or Management/Operations / Accounting / Finance NQF Level 6 as recognised by SAQA.
• Management/ Financial Accounting/Finance at NQF Level 6 as recognised by SAQA.
• Two (2) years functional experience in Client Services environment / Claims Processing environment in operations or Insurance environment.
• Knowledge: Unemployment Insurance Act and Regulations (UIA), Unemployment Insurance Contributions Act (UICA), Department of Employment and Labour and UIF Policies and Procedure/ Operations System / Batho Pele Principles/ Protection of Personal.
• Information Act (POPIA), Skills: Interpersonal, Presentation, Listening, Communication (Verbal and Written), Computer Literacy, Problem solving, Planning and Organising.

Duties

• Provide Unemployment Insurance service through interaction with customers.
• Provide quality assurance and follow up on Unemployment Insurance applications.
• Administer the UI Claims and Processing Services.
• Supervise resources (Human, Financial, Equipment / Assets) in the section.

How to apply

Chief Director: Provincial Operations: PO Box 4560, Johannesburg, 2001 or hand deliver at 47 Empire Road, Parktown. For online application please follow the link: https://essa.labour.gov.za/EssaOnline/WebBeans/

Enquiries: Mr PP Godongwana / Mr N Pillay Tel No: (011) 853 0300

Notes

EE targets – Priority will be given to White males and White Females. Online application must include an application form Z83 and CV as one attachment, indicate the correct job title and correct reference number of the post on the email. Use the correct email address associated with the post. Applications quoting the relevant reference number, correct job title and correct name of the Department must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the old Z83 application form will not be considered. Each application for each post (s) must have its own application form. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Only an updated comprehensive CV and a completed, initialled and signed Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Failure to submit all the requested documents will result in the application not being considered. Applicants who do not comply with the application instructions/requirements, as well as applications received late will not be considered. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. Successful candidates will be required to enter into an employment contract and a performance agreement. The Department reserves the right not to make any appointment(s) to the below advertised post(s). Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. The Department is an equal opportunity affirmative action employer. The Employment Equity targets will be taken into consideration during the selection process. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s). ERRATUM: Please be advised that the position of an Assistant Director: Financial Compliance, referenced as Ref No: HR4/25/06/64HO, located at Head Office, Pretoria, which was advertised in the Public Service Vacancy Circular 21 dated 20 June 2025, with a closing date of 04 July 2025, has been withdrawn. OTHER POSTS