Deputy Director: ICT Support Services

Overview

Deputy Director for ICT Support Services in the Office of the Premier, North West, managing the provincial ICT service desk and help desk strategy.

Requirements

• Three- year appropriate tertiary qualification in Information Technology at NQF level 6 and/or related qualifications (NQF level and credits). 6 years’ experience in ICT services /management at medium to large IT environment of which 3 years should be at Assistant Director Level.
• ITIL Certificate.
• Valid Driver’s license.
• COBIT certification/qualification will be an added advantage.
• Knowledge, Skills and Competencies: Knowledge and understanding of ICT frameworks, government policies and prescripts.
• Knowledge of analysing statistical data.
• Strong written and verbal communication skills, Problem solving, good customer relations, customer focused, interpersonal skills and emotional intelligence.
• People management skills, understanding of working with systems, desktop and network support field.
• Good judgement and decision making.

Duties

• Management and monitoring of provincial ICT service desk services.
• Ensure incidents and problem routing, first line support and escalation are done within services targets.
• Develop and implement a Help Desk Service Strategy and standard operating procedures.
• Follow ITIL framework and best practices.
• Manage and monitor user account activities.
• Effective and efficient management, supervision and mentor of the helpdesk team, including interns.
• Track provincial performance statistics and produce daily, monthly and quarterly reports, coupled with an annual improvement plan.
• Assess need for any system configurations, based on request trends and make recommendations.
• Communicate ICT service announcements to the clients.
• Participate in SLA engagements.
• Implement audit recommendations.
• Collaborate with other Departments on helpdesk matters.

How to apply

E-Mail: ooprecruitment2@nwpg.gov.za

Enquiries: Ms. L Mofela Tel No: (018) 388 4033

Notes

All applications must indicate the correct reference number. The Office of the Premier is an equal employment opportunity and affirmative action employer, and it is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability. In terms of the Employment Equity Plan for the Office, preference will be given to Persons with Disabilities, Youth, and Females for all these positions. Applications must be submitted on the approved Z83 form (81/971431) obtainable from any Public Service Department or on the DPSA website, www.dpsa.gov.za, which must be completed in such a manner that provide sufficient information about your candidature and the post applied for by completing all relevant fields. The declaration must be signed and initials in the second page are not mandatory. The Office reserves the right to introduce further objective criteria or post requirements for shortlisting should such a need arise. Should the applicant/s use incorrect application form for employment (Z83), or not compliant with the notes, the application applicant/s will not be considered for selection purposes(disqualified). The Z83 must be accompanied by detailed Curriculum Vitae clearly indicating positions held, period in the position and key responsibilities with three contactable referees. Subject of relevant qualification/s should be mentioned in the CV. Part A must be fully completed. Part B, C and D questions of the Z83 may be left blank, marked as not relevant, and use dashes or N/A if they do not apply to you or the position applied for. Part E, F and G do not need to be completed if the CV has been attached and provides the required information, However, the question related to conditions that prevent re-appointment under Part F is compulsory for applicants seeking re-employment into the Public Service. Applicants are not required to submit copies of qualifications and other relevant documents on application. The communication from the HR Directorate regarding the requirements for certified documents will be limited to shortlisted candidates. Therefore, only shortlisted candidates for the post will be required to submit certified documents on or before the day of the interview following communication from HR. Failure to submit the requested documents will result in your application not being considered. Successful completion of the Nyukela Public Service (SMS Pre Entry Certificate) is required prior to finalisation of an appointment into any SMS post. For more details on the pre-entry course visit: https: www.thensg.gov.za/training -course/sms-pre-entry programme. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be practical exercise, and the other must be an Integrity (ethical conduct) assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Incomplete Z83 and late applications will not be considered. Communication will be limited to shortlisted candidates only. Successful candidates for the advertised positions will be required to undergo personnel suitability checks, which include criminal records, citizenship, financial checks, qualifications, and previous employment (Reference checks). It is the responsibility of the applicant to make sure that the South African Qualifications Authority evaluates foreign qualifications, and the evaluation certificate will be required on or before the day of the interview following communication from HR. If you do not hear from the Office, three months from the date of the advertisement, consider your application unsuccessful. The Office reserves the right not to make an appointment following this advertisement for any reason. Candidates who previously applied for the re-advertised positions are encouraged to re-apply they are still interested. NB: Due to austerity measures, the Office is not in a position to meet any travel and subsistence costs relating to the recruitment process for the shortlisted candidates. OTHER POSTS