Senior Emergency Control Centre Agent (DISPATCHER) (X14

Overview

The Western Cape Department of Health seeks 14 senior emergency control centre agents to handle medical dispatch operations across metro and rural areas.

Requirements

• Minimum educational qualification: Senior certificate (Grade 12 or equivalent).
• Experience: Appropriate Emergency/ Medical Call-Centre experience.
• Inherent requirement of the job: Ability to work shifts as per roster.
• Competencies (knowledge/skills): Basic knowledge of the topographical layout of the Western Cape.
• Good listening, work organization and prioritization skills.
• Computer literacy (MS office).

Duties

• Accurately record information in order to ensure data integrity and subsequent appropriate management intervention.
• Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context.
• Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles.
• Training and supervision of Emergency Communications students during their elective.
• Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS).
• Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl.
• Traffic, Fire SAPS and Disaster Management when required.
• Manage caller anxiety and stress and provide life-saving telephonic interventions.

How to apply

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Enquiries: Ms P Masitho Tel No: (021) 932-1966 (Metropole) Ms B Dees Tel No: (023) 346-6032 (Cape Winelands/Overberg) Ms M Arries Tel No: (044) 805-5070 (Garden Route/Central Karoo) Mr A Titus Tel No: (022) 433- 8700 (West Coast)

Notes

No payment of any kind is required when applying for this post. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department. Kindly note that excess personnel will receive preference. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. ERRATUM: Kindly note that the advert for the Post 28/215: Assistant Director: Expenditure Analysis and Management Reporting, Salary R487 197 per annum, Centre: Head Office (Cape Town) advertised in the Public Service Vacancy 28 dated 07 August 2026 with Ref No: 28/215. Kindly note that the post has been cancelled. OTHER POSTS