Liaison Officer (QUALITY Assurance)

Oorsig

Liaison officer needed at George Regional Hospital to coordinate client quality assurance, patient engagement and experience surveys within a healthcare setting.

Vereistes

• Minimum educational qualification: An appropriate national diploma (NQF 6) or equivalent in Public Relations Management or Public Administration or Communications with competencies that focus on the Key Performance Areas (KRA’s) of the post.
• Experience: Appropriate experience in interpersonal communication in a health- or social service setting.
• Experience in development, coordination and implementation of quality improvement plans/ initiatives/ activities to support better outcomes.
• Appropriate practical application of MS Office (Word, Excel, PowerPoint and Outlook) in work activities.
• Inherent requirements of the job: A valid driver’s license (Code B/EB) and willingness to conduct outreach and engagement with communities, patients, families and ecosystem health partners.
• Willingness to work overtime and flexible hours when operationally required.
• Competencies (knowledge/skills): Ability to independently plan, organise and coordinate consumer quality and patient experience services, including problem-solving, analysis, decision-making and quality improvement initiatives.
• Excellent interpersonal, communication and conflict management skills to effectively engage with patients, staff and stakeholders, and support quality assurance objectives through effective communication practices.
• Ability to analyse data, identify trends, and develop, implement and monitor related quality improvement plans and interventions.
• Excellent administrative, organisational and report-writing skills, including survey and feedback management, supported by proficient computer literacy in MS Office (Word, Excel, PowerPoint and Outlook) for data management, reporting and information coordination.

Pligte

• Coordinate and maintain Client Quality: Complaints, Compliments and Suggestions function of the facility.
• Coordinate and maintain a Real-Time Patient Engagement process and the prevention and mitigation of risks.
• Coordinate Patient Experience and Related Surveys and feedback processes.
• Support Information coordination functions.
• Perform Front Line Duties and Relief Support.
• Provide effective line management, supervision and people management of staff reporting to the Liaison Officer.

Hoe om aan te sollisiteer

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).

Navrae: Ms M Cillie Tel No: (044) 802-4498

Notas

No payment of any kind is required when applying for this post. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department. Kindly note that excess personnel will receive preference. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. ERRATUM: Kindly note that the advert for the Post 33/226: Professional Nurse Grade 1 To 3 (General) (Primary Health Care), Salary: Grade 1: R337 359 per annum, Grade 2: R411 978 per annum, Grade 3: R495 423 per annum Centre: Overstrand PHC Support and Outreach advertised in the Public Service Vacancy 33 dated 11 September 2026, with reference number Post 33/226: Post has been cancelled. OTHER POSTS