Telekommunikasie-operateur

Oorsig

'n Telekommunikasie-operateur word in Pretoria benodig om inkomende oproepe te bestuur, departementele inligting te verskaf en oproeprekords by te hou by die Department of Basic Education.

Vereistes

• Die aansoeker moet in besit wees van 'n Senior Sertifikaat of gelykwaardig;
• Kommunikasie (skriftelik en mondelings);
• Rekenaarvaardigheid (MS Office);
• Goeie interpersoonlike vaardighede;
• Goeie openbare betrekkinge-vaardighede;
• Vermoë om onder druk te werk en probleme op te los;
• Klantediens en dokumentbestuur.

Pligte

• Die suksesvolle kandidaat sal verantwoordelik wees vir die beantwoording en deurskakel van inkomende oproepe na die betrokke afdeling/direktoraat;
• Verskaffing van inligting oor dienste wat deur die departement gelewer word;
• Skandering van alle inkomende oproepe en byhou van 'n rekord;
• Verskaffing van 'n interne telefoongids aan personeel wanneer vereis;
• Verskaffing van sekretariële dienste aan afdelings wanneer amptenare nie in die kantoor is nie en oordra van boodskappe;
• Verskaffing van kontakbesonderhede van alle Provinciale en Distrikskantore aan die publiek;
• Verseker dat die skakelbord te alle tye beman word;
• Lewering van 'n doeltreffende en effektiewe telefoondiens aan die departement.

Hoe om aan te sollisiteer

Submitted via post to: Private Bag X895, Pretoria, 0001 or hand-deliver to: The Department of Basic Education, 222 Struben Street, Pretoria or you can email your application to Sechele.O@dbe.gov.za/Segowa.M@dbe.gov.za/Kumalo.N@dbe.gov.za./Sko sana.th@dbe.gov.za Please visit the Department of Education’s website at www.education.gov.za FOR ATTENTION : Ms N Monyela/ Mr M Segowa

Navrae: Ms N Monyela Tel No: (012) 357 3294/ Mr M Segowa Tel No: (012) 357 4291

Notas

Applications must be submitted on the most recently approved Z83 Application for Employment Form, obtainable from the DBE Website or any Public Service Department/Webpage. Use of the old Z83 Form will result in disqualification. The Z83 must be completed in full and page 2 duly signed. A clear indication of the post and reference number that is being applied for must be indicated on your Z83. Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit the Z83 with a detailed Curriculum Vitae (only). Certified copies of qualifications and other relevant documents will be requested from shortlisted candidates on or before the day of the interview. Successful candidates will be subjected to Personnel Suitability Checks (criminal record, citizenship & financial/asset record checks, qualification and employment verification including social media profiles). Appointment is subject to positive results of the security clearance process. The successful candidate will be required to sign an annual performance agreement and, where applicable, annually disclose his/her financial interests. All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may be associated with. Applicants, who do not comply with the requirements outlined above, will not be considered. A Pre-entry Certificate for the Senior Management Service (SMS) (Nyukela Certificate) is required for all SMS appointments; the full detail of the outlined requirements and course information can be sourced by following the link https://www.thensg.gov.za/training-course-SMS-pre-entry programme. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity All shortlisted candidates, including SMS, shall undertake two pre- entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process Note: Applications must be submitted on the most recently approved Z83 Application for Employment Form, obtainable from the DBE Website or any Public Service Department/Webpage. Use of the old Z83 Form will result in disqualification. The Z83 must be completed in full and page 2 duly signed. A clear indication of the post and reference number that is being applied for must be indicated on your Z83. Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit the Z83 with a detailed Curriculum Vitae (only). Certified copies of qualifications and other relevant documents will be requested from shortlisted candidates on or before the day of the interview. Successful candidates will be subjected to Personnel Suitability Checks (criminal record, citizenship & financial/asset record checks, qualification and employment verification including social media profiles). Appointment is subject to positive results of the security clearance process. The successful candidate will be required to sign an annual performance agreement and, where applicable, annually disclose his/her financial interests. All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may be associated with. Applicants, who do not comply with the requirements outlined above, will not be considered. MANAGEMENT ECHELON